Re: Abandon Penalty for no apparent reason

@ddarksphinx 

The Terms of Service team (not regular support) reviews all penalties, even in-game bans.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavior and would need to be reviewed by that team as well.