Hi,
in most cases like these (9 out of 10?) the product purchased was BF4 Premium and as Premimum does not contain the base game
it does not show up in "my games". Please check your purchases product that it is the base game. Also try reloading your library.
If you did get the base game or premium was ordered by mistake, please contact a game advisor to assist you.
To contact a game advisor, please visit the following site:
https://help.ea.com/contact-us/
# Login to the site.
# Click on "contact a game advisor".
# User the search bar to describe your problem.
# Click on "find solutions".
# Select your product, category and platform.
# Click on "find solutions".
# Scroll down and click on "I still need help".
You will now be provided with the contact options that are available, depending on your country.
With best regards,
inSmithereens
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"Experience teaches slowly and at the cost of mistakes"
~ James A. Froude
