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10 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    HAHHAHAHAHA "works fine in general" THIS GAME IS A JOKE did Dice made this glitch on purpose just to attract players to Battlefield Hardline.SRSLY THIS GAME IS A JOKE i tried everything nothing worked it not beacuse of me it because of this game THIS IS A BROKEN GAME!!!! Dice FIX THE GAME!!!!

    -Sincerely Unhappy Customer!!

  • Anonymous's avatar
    Anonymous
    11 years ago

    At least your game works even * goat simulator has less glitches then this srsly. I dont give a * that i wont resolve my issue with the game. What should i do i tried every thing that people told me but nothing worked not even a tiny bit.THIS GAME IS A JOKE!!

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    universal-solutions

    This list can be posted for a lot of reasons. Perhaps you wanted people to spend time looking at your problem but you didn't want to spend the time yourself to explain it in detail. Perhaps you havn't mentioned your platform or computer specifications. Maybe your topic was something useless like "help" or "bf4". Anyways, this list will contain information on how to give more information or give you the solution itself. Hope this helps.

    1. How to make a well made question:

    • 1.1 Please write descriptive (also the subject line) so the right people find your question and knows what it contains.
    • 1.2 Tell if it has worked before, when it started not working and what did you do just before that!
    • 1.3 Post relevant log files, screenshots, descriptions, movie, dxdiag, exact error messages, and all other relevant information(like platform) – even if it’s stupid and obvious (there’s a lot of clueless people on the internet, we don’t know if you are one of them )
    • 1.4 Tell what you have tried in DETAIL and how you did it in DETAIL and what the results are, in DETAIL!
    • 1.5 Upload your dxdiag somewhere and link it: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

    2. Check for current outages and bugs:

    • 2.1 Check the Origin server status: http://www.origin.com/us/status
    • 2.2 Check News and Official Announcements on Battlelog for outages and current problems.

    3. Common questions:

    • 3.1 Banned? Read this: - https://help.ea.com/in/article/information-about-banned-or-suspended-accounts
    • 3.2 Veteran status? This is gained from playing other Battlefield games. Play4Free, Heroes and 1942 is free to download and play and each give a veteran rank. Other games can be registrered at http://www.battlefieldbadcompany2.com/veteran. If that doesn’t work contact EA support. There's currently a bug for BF4 so if you don't have your BF4 entitlements / status you will have to wait until a fix is out.
    • 3.3 How to contact EA? Go to https://help.ea.com/contact-us . Fill in keywords then product, category and platform. Press ‘Find Solutions’ –>; ‘I Still Need Help’. Contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: ‘United States’ or something else in the language selector in the bottom of the site.
    • 3.4 Can’t access DLC/Premium? To find and handle your DLC right-click your game in Origin and click ‘show game details’ and scroll down to ‘expansions
    • 3.5 Refund? You can do that under help --> history if you bought it within 24 hours ago, otherwise you will have to contact an EA Advisor at EA customer support.

    4. Common mistakes:

    • 4.1 Can’t find your game? Make sure you have bought BF4 and not just Premium. Make sure you are logged into the same account as the one you registered the game on.
    • 4.2 EA doesn’t answer you? Answers HQ is a place where users help fellow users, not a place where you can expect EA to answer.

    5. Things you should always try / make sure:

    • 5.1 Make sure your computer meet all the game requirements http://www.battlefield.com/battlefield-4/faq
    • 5.2 Try restarting your computer and network equipment (routers, switches etc.)
    • 5.3 Try another browser (Chrome/FireFox/(IE, although often the cause of errors so not recommended))
    • 5.4 Try repairing your game in Origin (right click > repair)
    • 5.5 Try reloading your games in Origin by pressing “Reload My Games”
    • 5.6 Check if Punkbuster is running correctly and update it manually - https://help.ea.com/in/article/punkbuster-technical-issues
    • 5.7 Try setting bf4.exe and Origin as a trusted application in the windows(/other) firewall
    • 5.8 Update ALL your drivers especially the graphics card but also components like soundcards, network card, motherboard/chipset, headset and mouse+keyboard, to the newest version, if the problem came with a new driver then remove that driver and downgrade to the driver that worked.
    • 5.9 Try to empty your browser's cache, history and temporary files.

    6. Troubleshooting:

    • 6.1 Try testing if the problem is still there if you perform a clean boot - http://support.microsoft.com/kb/929135
    • 6.2 Try flushdns to flush your dns cache ( http://www.wikihow.com/Flush-DNS )
    • 6.3 Make sure Origin doesn’t have connection issues ( https://help.ea.com/article/connection-issues-with-origin )
    • 6.4 Origin is having trouble? Look here for conflicting programs: - https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin
    • 6.5 Try cleaning your browsers’ cache and temporary files using CCleaner - http://www.piriform.com/ccleaner
    • 6.6 Try reinstalling Origin by manually uninstalling first - https://help.ea.com/article/manually-uninstalling-origin  + make sure it’s the newest version
    • 6.7 If you have a Realtek soundcard try disabling it in the BIOS
    • 6.8 Make sure your CPU/other is not overheating, check if all fans are running and record and post your temperatures here
    • 6.9 Try deleting the BF4 Settings folder in C:/Users/USERNAME/My Documents/Battlefield 4
    • 6.10 Possible connection problems? Try doing a UOtrace to EA’s servers to check for problems – https://help.ea.com/article/how-to-uo-trace – also do a pingtest.net and a speedtest.net and remember to post all the results.
    • 6.11 DirectX error? Try reinstalling DirectX
    • 6.12 Use Windows Eventviewer to look at the error in xml and copy/paste the solution here
    • 6.13 Run Origin and Battlefield 4 as administrator - http://technet.microsoft.com/en-us/magazine/ff431742.aspx
    • 6.14 Go to the cloud button on BF4 and uncheck the “enable cloud storage for all games” box. Launch the game, quit it and re-enable the cloud storage box. Make sure to use the local data when the information box popping up.
    • 6.15 Network/Connection problems? Make sure you are the only one using the internet connection, especially make sure no torrent programs are running.
    • 6.16 If you use Windows 8 in another language than language than English, try switching it to us-english, some have reported that fixed their problem.
    • 6.17 Use the installers from the directx, punkbuster and vc folders at "Origin Games\Battlefield 4\__Installer" as administrator.
    • 6.18 Check if the problem persists with all unnecessary hardware disconnected (no printer, speakers, usb devices except keyboard+mouse, lights etc.)

    7. Other Specific Questions:

  • Anonymous's avatar
    Anonymous
    11 years ago

    Ok i am gonna explain the problem that i have with the game well:

    As soon as the game launches i walk around the map then the character goes insane (He spins like sonic all around him self) it nothing to do with my PC before the update the game was fine then after i downloaded the update it started happening and also the game crashes more often then before!

    There you go there is the problem explained as much as i could

    i already showed you my PC Specs it somewhere on the first page!!

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    The spinningmight be due to some joystick or gamepad you have connected.

  • I love how the typical response is "Oh no, everything is fine here! It's definitely something strange with your setup!" While there are countless posts of people complaining about the same issues / bugs / crashes. Just thought I'd chime in since I have some extra time considering BF4 just crashed on me. I made it through half of one ENTIRE match before it crashed on me! =D

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    @F1nger5 wrote:

    I love how the typical response is "Oh no, everything is fine here! It's definitely something strange with your setup!" While there are countless posts of people complaining about the same issues / bugs / crashes. Just thought I'd chime in since I have some extra time considering BF4 just crashed on me. I made it through half of one ENTIRE match before it crashed on me! =D


    If you look at any game for any patch there will be people that complain that that specific patch is broken and ruined their game. That doesn't mean that the patches are broken as that would require more than 0.01% of the playerbase to have problems. The fact is that computers are not perfect, and the people sitting behind them even less so.

    If you think there's a general error in the patch, report it on Battlelog, if you want the community to help you with your problem then create a detailed error description on here. Just complaining, while perhaps being satisfying, accomplishes nothing in here.

  • Could you please try all this, whether you have already tried it try it again and tell me anything that changed.

    • Clean boot
    • Delete BF4 Folder in My Docs the repair
    • Updated ALL drivers
    • Do you have any software maybe using a lot of resources?

    F1nger5 we are trying to help you here, I know how annoying it can be when BF4 stops but work with us and not against us.

    -----------------------------------------------------------------

    Thank-you
    KillerWhalSam
    Marshall

    If I or Anyone helped in any way please in return make the time to award then with XP please.
    If I solved the problem please press 'Accept as Soloution' next to my post so others know of the soloution.

    PM me here http://goo.gl/Rw6sCV

    I DO NOT WORK FOR EA
    MY VIEWS ARE MY SOLE OPINION SO THEREFORE DO NOT REPRESENT THE VIEWS OF DICE, EA OR ANY SUB EA COMPANY.

  • Anonymous's avatar
    Anonymous
    11 years ago

    I dont have any Gamepad/joystick pluged in and i also removed any Controller settings but still nothing! juts get over it the game is gltiched for god sake!! 

    there is nothing i can do only dice can FIX THE GAME! till they fix it i will just go and play CS:GO or Something else

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