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Stingray_DE's avatar
Stingray_DE
7 years ago

Re: [PC] BF5 crash to desktop on clean install

My solution which solved the in-game crashes for longer periods of time, although not completely:

  • installed the latest NVIDIA driver 417.35 which just came out yesterday - download link
  • installed the latest game patch which also came out yesterday (didn't solve the problem by itself)
  • installed MS WIndows 10 1809 patch (didn't solve the problem by itself)

What I tried without lasting success, although it might help others in eliminating their problems:

  • set CPU and GPU to normal (not overclocked) settings (tools vary depending on manufacturer / architecture)
  • update the mainboard BIOS to the latest version
  • update the OS to the latest version (in my case, this meant getting the 1809 update for Win10 although it is not rolled out normally at the moment)
  • check whether the system has temperature or RAM usage issues when gaming, i.e. with CPUID HWMonitor (it has a nifty Max / Min value view)
  • check for conflicts between drivers (i.e. in Windows Logs)
  • clean up your boot process (remove unnecessary tools and gadgets from being started automatically) as described here
  • try running Origin with admin permissions
  • try disabling "Origin in-game" for the game
  • try re-installing all VC components as described here
  • try deleting "C:\Users\[UserName]\Documents\Battlefield V\twinkle\"
  • try using the MS .NET Framework repair tool
  • try disabling G-SYNC (if you are using both an NVIDIA card and a g-sync-ready display)
  • try choosing DX11 vs. DX12 in the in-game graphics settings
  • try running your CPU and/or GPU at lowered (underclocked) settings (tools vary depending on manufacturer / architecture)

And to help others diagnose your problem, be prepared to give them

  • the DxDiag output
  • the tasklist (i.e. do a "tasklist -v > C:\tasklist.txt" in a command prompt with admin permissions)
  • the game crash dumps from ""%LOCALAPPDATA%\CrashDumps"

I want to thank all the ppl who tried to help me to solve the problem, especially MADrag0n, for your patience and your valuable input.

7 Replies

  • Stingray_DE's avatar
    Stingray_DE
    7 years ago

    ... and, without any changes to the system (as far as I know - nothing I did) I'm back to having the game crash to desktop... although it seems to happen less when audio is off, which somehow is not really a solution 🙂

  • riuk0ne's avatar
    riuk0ne
    7 years ago

    For me the unique solution was underclock the RAM speed, I've a 16gb RAM with 3200mhz but with that speed, the game crash to desktop. Then, I test it in 2400mhz and works fine....crazy!! Now I'm testing if the memory had some problem (but I don't think so because I can play BF1 without problems a few months ago and with 3200mhz....).

  • DuncanIdahoTPF's avatar
    DuncanIdahoTPF
    7 years ago

    I play a dozen other games that are graphically demanding with no crashes.

    I run a second monitor with a system health widget called AIDA64 constantly and many of the other games load up my CPU and GPU just as much as BF5 does. The temperatures I get up to on the other games are equal to what I get up to in BF5.

    The max I spike up to is about 80 on my CPU, with it sitting at around 70 - 75 under full load. On my GPU, I will get up to 75 after being at full load for several hours. Here's a sample after running a stress test for a little while:



    Yet BF5 crashes on me after about 5 - 10 minutes.

    It's not because my system is overclocked. Please offer real solutions, not workarounds / scattershot checklists. I'm not reinstalling my OS to fix your game when no other games have issues.

    I have an i7 7700k, RTX 2080, and 32GB RAM. Drivers, OS, and game are up to date.

  • PedroXNZ's avatar
    PedroXNZ
    7 years ago

    I have the same problem.

    What I did so far..

    New OS installation, and all sorted setting changes and keeps happening.

    EA please fix this.

  • elvergonmexican's avatar
    elvergonmexican
    7 years ago

    Any answers on this? Its happening to me every 5 mins. I cant believe I paid 70 euros for this game I cant even play!

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