Re: Please Check EA.com/Unable-to-connect for more Information ) and then Nothing

Xbox one

Tried unplugging router game bf V still says cant get into servers even done reset on xbox even has my internet provider check everything and still no joy this has stemmed from thhe ea/BF V update 🙁🙁

It's ea fault , found , fixing.

No me and my friends have the same problem and every other game works fine I’m on PS4 and I haven’t been able to get online for 4 days 

I'm on xbox I haven't been able to get on either

I'm on xbox I haven't been able to connect either not since the wake island on battlefield went live

No this is NOT the answer that solves the issue and it should NOT be marked as solved

@d3monkid12 

It is an answer that will solve the problem for a lot of players.

If it doesn't solve your specific problem, I would suggest creating a new, separate thread.

I just recently seen that ea have changed there hours due to coronavirus and also there charging $5 to subscribe to play there games now what a crock of 💩

But if the situation if cross platform and with everyone wouldn’t it suggest a problem with the game itself

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@kadm777 wrote:

I just recently seen that ea have changed there hours due to coronavirus and also there charging $5 to subscribe to play there games now what a crock of 💩

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Given the global impact of the current situation I'm sure you can appreciate how this has affected us in many ways. As a result we did have to make some changes to our support options. For more info on what exactly has changed I'd recommend checking out this post: 

https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946

The $5 payment that you mentioned sounds like you're referring to EA Access or Origin Access. If you own one of our games you don't need a membership for one of these services in order to play them. You don't have to pay us a $5 subscription to play EA games that you already own. Please don't spread misinformation. 

/Kent

Hey @200327400907. 

Which platform are you playing on? Are you getting the same error the OP mentioned in this thread, or are you seeing something different? 

/Kent

Not a helpful solution for someone who already tried this.....repeatedly....

It kicks every 3-4 minutes.  This has only been Haledon since last week's update. 

Hey @Arcticfox91. 

If you haven't already can you try setting a different DNS on your PS4 to see if that helps? I've seen similar cases where using a different DNS can make a difference. To update your DNS settings follow the steps below: 

1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.

2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS. If there's a different public DNS you would rather use instead that's OK as well. 

4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know how it goes when you have the chance. Thanks!

/Kent

Any update on this?

Did it get solved and how 

Dose it work

Hey, all.

This post was originally created in 2018, so I will be closing it down.

Please try the connection steps listed below and/or the steps offered in this thread to see if you can reconnect. If you're still having trouble connecting to the servers, try searching for a newer post before creating a new one. Our Support team is also available through the options below if you need immediately one-on-one troubleshooting.

• Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

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