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TheNeverman's avatar
TheNeverman
3 years ago

Re: [PC] DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

*update

On a whim, I disabled the onboard ATI graphics on my ASUS B650 Pro mobo in the BIOS - so far - SUCCESS!
Was able to play for about an hour with no crash, but still nervous it will come back.

16 Replies

  • TheNeverman's avatar
    TheNeverman
    3 years ago

    *update


    So 3 days in now - no more crashes!
    Able to play for several hours.

    Pretty sure I haven't seen this come up as a solution - but maybe it will help someone else.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    Soooo game has run FLAWLESS for the past 2 weeks - 0 issues... then I get home this evening and fire up a round - crashes to desktop during map load with the DirectX "out_of_memory" message. Try to start another round, and just crashes to desktop with no message.

    A quick look at GeForce Experience shows an updated dropped today - so I install it. Jump in a game of Conquest, runs for about 5 mins - suddenly sound stops working - and then dumps me to desktop with no message. Srsly?!?! This BS all over again??

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @TheNeverman Delete the content of Cache folder in Documents / BF2042.
    Repair/verify game and test game !

    Update us!
  • TheNeverman's avatar
    TheNeverman
    2 years ago
    @Rokebo73 I've cleared the cache folder and repaired the game. Dumps me to desktop within first 3 minutes of a round.

    I'm noticing the sound will either stop working - or stutter right before crashing, could this be an audio related issue?

    I installed VisualStudio in an effort to try to open the crashdump files - but it doesn't appear to like .mdmp files...
  • TheNeverman's avatar
    TheNeverman
    2 years ago

    I've also disabled nVidia's resizeable bar in the BIOS.

    First game crashed with the DirectX "Get Device Removed Reason" error.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    After trying a few other suggestions from Googling BF2042 crashes - I got an error message I haven't seen before:
    "device2->CreatePipelineState(&graphicsStreamDesc,__uuidof(ID3D12PipelineState), (void**)&dx12pso)"failed with E_OUTOFMEMORY, blahblahblah
    and reference to a file called "PipelineDx12Graphics.cpp" in a location that doesn't exist.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago

    @TheNeverman  Hmmm , i have seen multiple workarounds for thos issue.
    Ya run latest GPU driver ? (could downgrade driver)

    Spoiler
    Directx Error issue where it indicates I have an error with the address "PipelineLibraryPcDx12.cpp".

    The way to fix the PipelineLibary error is changing the MachineGuid to d1eb246e-6243-4460-a88e-5d4e52b1ef6b.

    Windows key + R, then enter regedit.

    Under LOCAL_MACHINE, find Microsoft, then Cryptography.

    Under Cryptography you will find MachineGuid, make sure you back up ur original MachineGuid before changing, then enter the one provided above.


    Is youre system full up to date ?
    Update us please !

    ps what motherboard brand do ya got , need more details.
    Is see ya said Asus b650 pro  <-- any more details ?

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @TheNeverman hello,
    i see those 3 gskill memory types compatible for youre cpu
    G.SKILL F5-6000J3636F16GX2-TZ5RK
    G.SKILL F5-6000J3636F16GX2-TZ5NR
    G.SKILL F5-6000J3636F16GX2-FX5

    Are ya able to find out what ya got ,, this is what ya got installed F5-6000J3636F16G <--but it needs a bit more info !
    Check the ram self or the box where it was in for details or even at the packaged list could be the info.

    cheers
  • TheNeverman's avatar
    TheNeverman
    2 years ago

    @Rokebo73pretty confident it's not a hardware issue...

    At any rate - after much mucking around, I've been able to play for the past 2 weeks - with a crash maybe 1 out of 10 games. And then today... new update comes out. FFS - I see the EAC loading screen - and a brief view of the BF splashscreen - then crashes back to desktop. Seriously EA??? Why???

    At least I had my old standby - BF4 to fall back on right?? No! Now it's stuck in an endless UAC loop!!

  • allabtlifesgrea's avatar
    allabtlifesgrea
    8 months ago

    What exactly is onboard ATI graphics? I have the same issue with EA FC 24 and i tried almost everything, including your DISM command codes. Windows and EA FC are both genuine and i use RTX 3050, and i started facing this issue since a few days back. What would you suggest now?

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @allabtlifesgreat Onboard ATI graphics would be your processor's buiilt in graphics. If you are playing on a Laptop or desktop with a processor with it's own built in graphics it may be trying to load the game using that as it's primary GPU instead of the main graphics card.

    As this thread has been inactive for over a year I'm going to go ahead and close this off. I also moved your thread specifically about this issue over to the EA FC 24 boards so you can get help with your issue.

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