Re: Either your account has been disabled or access to this game has been disabled.

Hi there, @GinTactu 

It doesn't look like the account you're posting with has been disabled. An advisor should look into that for you though. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!