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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Game won't install

*UPDATING THREAD* 3/9/22

Per a solution from another user in this post:

Hello! My issue was fixed during a live support chat. They asked me to try downloading a free to play game. Just download any free game on EA dekstop app (like apex legends), then cancel download and try installing other games. It fixed my problem! Hope it helps.

Hey, everyone.

If you're unable to install the game can you try adjusting your UAC setting to a less restrictive setting to see if that helps? That looks to fix it for a lot of players that was posted in this thread below.

https://answers.ea.com/t5/General-Discussion/Xbox-Ultimate-Game-Pass-and-Ea-Play/m-p/10291678/highlight/true#M1110

4 Replies

  • This does not work. Still says that there was a hiccup and I need to restart my pc.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lejon_Brames21 

    Do you have any pending updates waiting to be installed on your PC?

    Can you confirm you've tried uninstalling EA Desktop and then downloaded it through the Xbox app? 

  • waluwugee's avatar
    waluwugee
    4 years ago

    I have done app recovery, cleared the cache folders/files manually in ProgramData as the article said to, and uninstalled the EA App and re-installed via the Xbox app, still getting the same error as described in this thread when trying to install Battlefield 1. No pending updates to install on my PC. I also turned off UAC and still the same issue.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @EA_Blueberry wrote:

    *UPDATING THREAD* 3/9/22

    Per a solution from another user in this post:

    Hello! My issue was fixed during a live support chat. They asked me to try downloading a free to play game. Just download any free game on EA dekstop app (like apex legends), then cancel download and try installing other games. It fixed my problem! Hope it helps.

    Hey, everyone.

    If you're unable to install the game can you try adjusting your UAC setting to a less restrictive setting to see if that helps? That looks to fix it for a lot of players that was posted in this thread below.

    https://answers.ea.com/t5/General-Discussion/Xbox-Ultimate-Game-Pass-and-Ea-Play/m-p/10291678/highlight/true#M1110


    Hey, all.

    This thread is from early 2021 so we will be closing it down now as the solution for this has been found. If you continue to experience installation errors please locate a recent topic or create a new one if you're seeing technical help.

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