EA Won’t delete my old account

Customer support cannot make any changes on the account unless the ownership of the account is verified. You can contact EA Support and they will able to help you to replace the old email with new one.

I’ve submitted 2 cases and I have not heard anything back, I check on the case and it tells me to resume but… why doesn’t it resume? It keeps switching to resolved. I feel the lack of help from EA.

@NeedARealPerson 

I'm sorry to hear you're having issues contacting EA Help Support. 

If you're not able to resume your case, please use the chat option when trying to contact support:

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!