Good afternoon everyone
I've solved the issue by deleting the content for "C:\Users\joaon\AppData\Local\Electronic Arts\"
You can acess the Appdata by using "Winkey + R", then typing %Appdata% on the address you will go to "C:\Users\user\AppData\Roaming" in windows 11 just click on the "AppData" in the address bar and go to "local"
Hope it works for you guys too!
Cheers from Portugal!
Community Manager
@SardaukarPT wrote:
Good afternoon everyone
I've solved the issue by deleting the content for "C:\Users\joaon\AppData\Local\Electronic Arts\"You can acess the Appdata by using "Winkey + R", then typing %Appdata% on the address you will go to "C:\Users\user\AppData\Roaming" in windows 11 just click on the "AppData" in the address bar and go to "local"
Hope it works for you guys too!
Cheers from Portugal!
We appreciate the update on this one. If this works for others let us know!
Cheers!
SardaukarPT's workaround is what i was looking for, it worked for me too
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe The EA App occasionally logs me out even I checked keep me signing in with an error message "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
When did this happen? (dd.mm.yy hh:mm) Occasionally
Summarize your bug The EA App occasionally logs me out even I checked keep me signing in with an error message "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Launch The EA App after shutdown or restart your PC. Or hibernate/sleep your PC
What happens when the bug occurs? "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
What do you expect to see? If I checked keep me signing in, This error should be fixed!
Same issue as https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/td-p/10225436
Please don't ask me "Have you repaired, uninstalled and reinstalled The EA app?" I tried all methods and doesn't work!
Even a different PC doesn't work!
Not only me having this issue, other users as well (usually The Sims 4 Players)
Also having this issue, not only does it log me out daily even though I checked the box to "remember me" it still prompts me to login daily. This has been an issue on and off for years At what point does the devs realize this is an issue and comes up with a permanent fix for it? There should be regression bug testing on this issue so it never goes back into a production release ever again.
SardaukarPT's solution didn't work for me. Was asked to log in the very next day (after a restart). My own experience is that a restart doesn't necessarily initiate a need to log in again, but it's certainly a requirement, and happens almost every time.
And EA, this really is extremely poor. I say that as a former programmer - there's no excuse for this still going on. I for one would like to know what you're doing to investigate and solve it, instead of vouching for these hit-or-miss 'solutions'.
Exactly, every time I try to play The Sims, it asks me for login information that I type in correctly because I copy everything, and then it says that the password is incorrect, and it goes in circles... First, it logs me out, then it tells me the password is wrong... I lose all my motivation for everything until I manage to log in.
No, does not work.
