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RealMCheatCode's avatar
RealMCheatCode
New Ace
2 years ago

Re: Rude Customer Service / FC24 Unplayable

I've just read the transcript and it was you that came across condescending in it "Do you understand football?". The customer service agent didn't make the game, she didn't even sell you the product, PS Store did. At the end she was trying to get your refund sorted out. 

I agree the game is absolute trash though. I don't have your problems, but I have other issues and can't believe they even released it. Surely they must have tested it before releasing it.

4 Replies

  • mfclagboat's avatar
    mfclagboat
    2 years ago
    @MikeBru2102 when I said "you" I meant EA Sports broadly who they are representing. They can't refund me because I didn't purchase from them directly.

    I asked whether they understood football because they said how I expected the game to be. Having 6 goalkeepers in the goal mouth is a fundamental issue that makes the game broken and unplayable.

    Why should I have to go on forums and spend my time to make posts about the game? I paid my money I can accept a few little bugs or minor glitches but i currently have a product that was expensive and basically useless to me and Im expected to take my personal time running round trying to get it sorted out?

    If you think this is acceptable maybe you need to take a little break from here.

    "Akash (04/10/2023, 00:42:44): Yes, I have seen the screenshot and of course I know football but not better than you.
    Akash (04/10/2023, 00:43:04): You are best, legend and passionate football player of all the time in FIFA."


  • RealMCheatCode's avatar
    RealMCheatCode
    New Ace
    2 years ago

    @mfclagboat I agree. There should be a better way to complain about the product than make posts on a forum. Everyone has problems with the game at the moment and most of them are basic things that shouldn't be a problem in the first place. Two updates we've had and the same problems are still there.

    If I was working in customer service and someone was complaining about a product and said "do you understand football?", I would have responded in the same way. She wasn't being condescending, she was sarcastically replying to your condescending remark. Had you been a bit nicer about it then I'm sure you would have got a better reply. At the end of the day she is a customer service agent who probably has to speak to a lot of people in a day. All she could do was help you get a refund, which she was willing to do. If you bought it from PS Store then you should maybe speak to their customer services about a refund

  • mfclagboat's avatar
    mfclagboat
    2 years ago
    @MikeBru2102 I asked her if she understood football to make sure she realised how critical the problem was to being able to play the game. Its not what I expect the game to be, its fundamental to the game being operational. I wasnt even being tricky with her it was a genuine question. I wouldn't imagine having any knowledge of football is a job requirement when you just direct everyone complaining to a forum.

    I've never experienced an issue as bad as this in all the years Ive played computer games.The bare minimum you expect from a football game is 10 outfield players and a single goalkeeper. I googled how to get a refund on FC24 and this is where I ended up. I realised I had to go to the PS Store when I couldnt find the order number.

    Is that the standard for Customer Service now then? A disgruntled customer who has every right to be aggrieved comes on and you deal with them with sarcasm? You should apply for a job with them you seem over qualified.
  • ManualisforElit's avatar
    ManualisforElit
    2 years ago

    The GAMEPLAY is TRASH. Anyone who wants a REFUND should get one. Especially if they bought the game within 30 days. Money WASTED on this garbage. 

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