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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Re: My EA FC 24 hacked and transfer market banned

Hi @neprulz10,

I'm sorry to hear this situation has caused distress for you. It's never a great feeling to discover your account has been used and banned. We can't look into compromises or bans from Answers HQ but I'll share how to get help with both of those below:

  1. Bans: To have an EA ban looked into, you'll need to contact our Terms of Service team directly. You can reach them by filling out the webform and that'll send in an appeal to that team. These EA Help guides will share more information around EA and bans with tips for filling out the webform too.
  2. Hacked EA Account: If you're concerned someone's hacked your account, I would still strongly encourage you to go through resetting these security steps. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will limit any activity on the EA account itself so nothing further can take place on the account while the ban is in place. 
    Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure. Examples of connected accounts include the email address registered, accounts such as SteamEpic GamesAmazon and Twitch, Console accounts (PlayStationXboxNintendo Switch, etc), mobile accounts (Apple IDGoogle Play) and Social Media accounts (Facebook). 

Thank you, 

EA_Lanna 

2 Replies

  • @EA_Lanna
    Hi Lanna,

    Thank you for replying. I have emailed by using the webform. How long does it take to get a response from EA on this matter?

    Thanks
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @neprulz10

    It varies but here's what the team has shared about expected response times in the guide: 'How EA bans and suspensions work'.


    @EA_Help wrote:
    Your case will be sent to our dedicated team, and you can expect an email from noreply@ea.com within 10 days with details on your case (although sometimes it takes longer—we want to make sure they have time to investigate your case properly).

    - EA_Lanna

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