Forum Discussion

kesho_jo's avatar
2 years ago

Missing my FC24 points case#161720814

Dears,,

please help me 

I purchased 2800 points of FC24 points yesterday and when I opened the game from my account no points found 

I restarted the game console but no results 

Finally i sent to EA help the problem and get case number #161720814.
But no one from advisors contact with me

please help me

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kesho_jo For missing points like this, these have to be handled with support. The best thing to do if you do not wish to wait is contact live chat and not just email. They can get this done with you sooner rather than later.

    You can contact our live support on our Help Site. To request a chat or open a case through email. First, clear the browser history and cache from the main browser you use.

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @kesho_jo make sure you are logged out of the site, and then choose different account options it will show up.

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