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Anonymous's avatar
Anonymous
Not applicable
13 years ago

The licence limit for this product has been reached

I just downloaded Sims 3 University life on my laptop and when I try to play it the message comes up saying "The license limit for this product has been reached, please contact EA support for help." and I haven't downloaded this version on any other computers so the license should not be reached yet. What can I do?

pc
technical issues

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    You need to contact a Customer Support game advisor for this

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Set your language to US at the bottom
    3. Click on Contact a game advisor 
    4. Describe your issue with a few words
    5. Click on Find a Solution
    6. Select Product: ex: The Sims 3 or Origin
    7. Select Issue Type: ex: Billing/Purchasing or Account Management
    8. Select Platform: PC
    9. Click Find solution
    10. Scroll down and click I still need help
    11. Click Chat Now to chat with a Game Advisor

    With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Did this actually work for you ? Cause what you're doing is changing the region of your in a file.

    2 is worldwide and 7 is the download version. TBH, I would not recommend doing that since you could end up messing up your game and having other issues.

    With licence limit reached, it's far better to contact CS support to reset your license.

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