@Diabetesgirl16 Okay, if you can't even uninstall Monte Vista, then you'll definitely need to rebuild your store content from scratch.
- Uninstall any store venues from the launcher. This is to ensure you don't get two copies later.
- Pull your entire TS3 game folder out of Documents and onto your desktop.
- Open the launcher to generate a clean game folder.
- Install Monte Vista first, just to make sure it works. Load the game to check.
- If MV shows up at the Main Menu, start a new save there, just to have a a look around. Be sure to place the wood fire oven and have a sim try to use it. (No need to save this game when you're done.)
- If everything looks good, you can install the rest of your store content into this new game folder. It's a good idea to download and install in batches of no more than six items at a time; the launcher doesn't manage large amounts of data very well. Worlds should be handled separately, not in a batch with anything else.
- Once you've installed everything, load another new save and make sure all your content appears in-game.
If everything is there, you can move your saves and other content from the old game folder on your desktop to the new folder. Here's what to move:
- The entire Saves folder. If you saved your progress while checking content in the new game folder, you'll already have one, but you can trash it.
- The contents of Library, which will contain saved households and lots. Put the files in your new game folder instead of replacing the new Library, as the new folder will have files corresponding to your store venues.
- The entire SavedSims folder. You can just move it over.
- All the files with the extension .dbc inside DCCache. These contain your third-party custom content.
- Screenshots and RecordedVideos, if you want to keep them.
- The file called userpresets.package, if you've saved patterns or recolors in CAS or Build/Buy and want to keep your progress.
- ContentPatch, but only if you have a disc, Steam, or Mac install. This is not necessary on an Origin install.
- Your Mods folder, if you have it.
- Do not move InstalledWorlds over. If you've installed any player-made worlds, move their files over individually.
It's a good idea to test after you move each batch of files over, to make sure your game is still working.
Also be sure to delete the five cache files in your new game folder each time you quit the game.