After wiping Micro$oft Edge's cookies and cache and Internet Exploder's cookies and cache and resetting internet settings back to defaults, I finally was able to connect online again. It's a shame that EA support staff was less helpful than the forum.
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@ChimeraGryphon Steam installs the game differently then Origin. When you create an account in EA you use the Origin customer account portal and your login and password is the same for Origin and thesims3.com. Because Steam installs different the thesims3.com store DLC may not install correctly. You can get codes from your Steam account and use those codes in Origin. The structure of the sims games is complex as DLC addons can be problematic. I use both EA Origin and Valve's Steam and have few problems.
