Re: EA app - Can't Open F1 24

Nope. I'm on steam and the problem still occurs. I followed the procedure to delete hardware settings, and verified files (twice)...still I can't launch the game.

Maybe as a work-around, EA should disable the anti-cheat software until they can determine the cause.

This post shows Steam customers are still having the issue.

https://steamcommunity.com/app/2488620/discussions/0/4337608365466536471/?ctp=5

Here is my dxdiag.

The fact was there was a patch or update soon after it was live on steam. We have gotten nothing on EA Play. 

Steam was updated due to a small configuration error where some files were missing for certain editions of the game. EA App did not have any configuration issues. 

What we have seen so far is no clear correlation between why some users cannot launch at all. No clear indicator - it is regardless of GPU, platform (EA/Steam), OS (Win 10/11). 

If this had been a problem in the months of QA and dev then clearly we would have fixed it - so I'm jumping in here to see what I can do to support you all and apologise for the bad experience, and to help my dev team out with as much information as I can so we can eliminate this and get you onto the grid and enjoying the game. 

Please keep sharing and speaking out - and if anyone gets the game up, or can identify a "before" and "after" that will help massively as we narrow down why this is happening for some of our players so consistently. 

The DXDiags are very useful so thanks for those - and while I can't analyse the dump personally, I have already passed onto the strike team for this issue for them to crack on with in the morning. 

I got the same error, ive tried all the stuff and it wont work
There is m dxdiag

I just bought the Steam version and have no issues running the game at all. Part of the reason people pay for EA Play Pro is to play games ahead of the release date. EA should really just give vouchers to EA Play Pro members to buy/play the game from Steam at this point. 

Does F1 24 stay running? Do you have the running file? 

• When the game is running there is a file created in the game directory, accessible via right-click on the game in Steam Library > Manage > Browse local files

• It's called F1_24.exe.[number].running and can be opened in notepad. Post the contents here if you have it

@cdm_slumbdog unfortunately, with an uptime of only 5 seconds, it doesn't seem to have even reached that point in execution where that would be created.
please see the screenshot of my install location attached

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@Crusader765 wrote:

I just bought the Steam version and have no issues running the game at all. Part of the reason people pay for EA Play Pro is to play games ahead of the release date. EA should really just give vouchers to EA Play Pro members to buy/play the game from Steam at this point. 

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That's interesting - you are unable to play the EA Play Pro entitlement, but can launch on Steam. That's good and bad - good you can play the game and that you aren't having the issue some others are. Bad that the EA Play Pro entitlement was causing problems, I can follow that up as it will be tracked elsewhere. I'll share what I learn. Thank you for coming back to post about your experiences. 

Hi Karlo3110,

Posting on behalf of the EA anticheat team here.

The repair file issue you encounter is because we deployed an update to EA anticheat which you successfully download, and the repair checks against the files that the game shipped with.  So it's just downgrading those files.

Additionally, your other post about the "Can't find origin" message from the EA anticheat service in Windows Event Viewer logs is similarly benign, it should just be a warning not an error, all the same: we don't require users to be on Origin for EA anticheat work, we fully support titles on EA app, Epic Games Store, or Steam, etc.  Thanks for calling out the message spam though, we'll fix that in a future update.

Going to the root of the issue: I checked out your telemetry in our backend, EA anticheat is properly starting the F1_24.exe game binary, but the game is crashing on startup.

Have you already provided a DxDiag?

Notably some users with similar crashes have seen some success with updating their Intel graphics drivers - I can't see which GPU you have at the moment to help rootcause this, but anything you can provide to help the game studio fix the game crash would be helpful.

@AntiCheatWard
is there any kind of additional logging we can enable in the main binary?

and are the windows minidumps useful?

@Karlo3110

I understand the frustration, no worries at all.  We want you to have fun and play too. 🙂

You noted you're on AMD.

I saw another user in the forums post that when they rolled back their AMD Adrenaline version (so not an update, this time!) that this helped them.

Can you confirm what version of AMD Adrenaline you're running?
And if you go back to an older version, let's say, 24.4.1, does that help at all?

Let me know, thanks!

We have found a solution. User under name msKariy who was on discord from this forum found a solution:
https://www.youtube.com/watch?v=g_T-uC9QpaQ
This works for F1 too. Did it and now it perfectly launches.