Bought game on EA app/ but it says i dont own it and i have receipt
Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug I have purchased the standard game. played 5 hour trail. Then purchased the champions edition to continue playing and it now says i dont own the main game and gives me the option to buy it again. But says i own the champions edition add-on but not the main game (Botched App)
What is your 16 digit Report Code? i dont have one i cant get into the game because i cant download it
What peripherals are you using? Please list the exact make and model. mouse key board
Can you please provide the name of your current internet service provider? TPG
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? WTF is this question
What happens when the bug occurs? no bug game wont download in app says i dont own it when i have paid for it and have reciept
What do you expect to see? that i own the game and in can dowenload it in the app
Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug I have purchased the standard game. played 5 hour trail. Then purchased the champions edition to continue playing and it now says i dont own the main game and gives me the option to buy it again. But says i own the champions edition add-on but not the main game (Botched App)
What is your 16 digit Report Code? i dont have one i cant get into the game because i cant download it
What peripherals are you using? Please list the exact make and model. mouse key board
Can you please provide the name of your current internet service provider? TPG
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? WTF is this question
What happens when the bug occurs? no bug game wont download in app says i dont own it when i have paid for it and have reciept
What do you expect to see? that i own the game and in can dowenload it in the app
hi i have bought this game and it now says i dont own it in the EA App please help i have proof of purchase
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Hey @ARMECHS, I removed your attachments as they contain personal information that is best not share publicly.
As for your issue, if you open a case with our live support team they'll be able to assist your further: https://help.ea.com/en/help-home/
Darko
