PJTierneyCM
Codemasters Team
Codemasters TeamRe: Grid Legends Stopped Working Online
Hello everyone.
Just got word of this thread and passed it on, and turned off the previous solution.
Escalated it internally and we'll investigate 🙂
Forum Discussion
20 Replies
- @PJTierneyCM Hopefully EA will swiftly find a solution (we're already into day 4), Incidentally, the same issue appeared back in February 2023 and took over a week to resolve !!!
- @Billy_Whizzzz Or we all give up on legends and go back to 2019 😂
- @woolleyblobs Yeah, good idea. I remember resorting to that back in Feb 23.
Deja Vu, from February last year.
Hopefully this time, it won't take over a week to fix !!
In the meanwhile, guess it's back to good old Grid 2019 !!
EA_GroguetCommunity Manager
Hey there,
Thank you very much for reporting this issue. This has been escalated, but we need more information to investigate it. Could you fill the questions below, please?
- Platform:
- Since when is this happening to you?:
- Do you get any error messages when trying to play online?:
- What happens when the bug occurs?:
-Groguet
- @EA_Groguet Hi EA_Groguet. Here are my details:- Platform = Steam on a Desktop PC running Windows 11 Pro. Since = Approx 9 am BST on Friday, May 10th, 2024. Error Message = " YOU'RE NOT CONNECTED. Check your connection status and make sure you are signed in. See ea.com/unable-to-connect for additional information". When the bug occurs = Bug occurs every time Grid Legends is launched, preventing online gaming and remote saving of career progress or time trial times to Racenet leaderboard table. However, game plays fine in offline mode.
Hi EA_Groguet. Here is my information:-
Platform = Desktop PC running Windows 11 and Steam.
Since = About 9.30 am GMT on Friday, 10th May, 2024.
Error Message = " You're Not Connected. Check your connection status and make sure you are signed in. See ea.com/unable-to-connect for additional information".
The bug occurs = On every launch of Grid Legends. This prevents online gaming but, if you say "okay" to the error, offline gaming works fine. However, I'm not sure if my career progress is being saved correctly.
Note = Two other family members (with separate EA accounts) are having exactly the same issues.1. Launch Steam
2. Launch Grid: Legends
3. Fail to connect
how hard is that to figure out ?
- Hi EA_Groguet. Here is my info,
Platform - Desktop PC running Steam with Windows 11.
Bug Since - Last Friday evening (10th May 2024).
Error Message - " You're Not Connected. Check your connection status and make sure you are signed in. See ea.com/unable-to-connect for additional information".
The bug occurs - Every time I launch Grid Legends on Steam. This prevents logging onto "online" gaming. However, if you say "okay" to the error, you can play "offline" with no bother. Bit unsure if my progress in the game is being saved properly. - @EA_Groguet Hi Groguet - My details are as follows:-
Platform - Desktop PC running Steam on Win 11.
Bug First Appeared - at about 7 pm last Friday, May 10th, 2024.
Error Message - " You're Not Connected. Check your connection status and make sure you are signed in. See ea.com/unable-to-connect for additional information".
The bug appears - Every time I launch Grid Legends on Steam. This prevents logging onto "online" racing. But, if you say "okay" to accept the error, you can play "offline" okay. The only problem is, I can't be sure that my career progress is being saved properly. - @EA_Groguet Hello Groguet, It's been 7 hours since your post. Is there any chance of an update on the resolution progress?
Many Thanks - @EA_Groguet Hi Groguet, any chance of a progress report on finding and zapping this pesky bug?
- EA_Groguet
@Rocket_Ronnnie wrote:
@EA_Groguet Hello Groguet, It's been 7 hours since your post. Is there any chance of an update on the resolution progress?
Many ThanksHey there,
I have escalated this issue and I added the information players posted on this thread.
I don't have any information, but as soon as I can, I will update you here.
-Groguet
hope the issue of steam players connecting will be fixed as soon as possible, this is a problem on your end
Havnt i seen you somewhere before🤪
- EA_Groguet
Hey there,
Can you please check if the game is working again and confirm it here?
-Groguet
Hi Groguet,
Yee-Haw !!! It's Fixed !!!
Let's Go Racing !!!
Thank you EA Help, the weekend ahead is suddenly looking a lot brighter !!!
Hi Groguet,
YES, YES, YES
Grid Legends is now back online for all Steam Platform Users !!
It's time to get racing all those Xbox & Playstation Guys & Gals.
Many Thanks
Billy
P.S. What was the cause of the issue?
- EA_Groguet
Hey there,
I'm happy this is working back for you. I'm afraid I don't know the cause of the issue as I'm just a CM.
I'm closing this thread now as solved. If you have any other issues in the future, please, feel free to open a new one and I'll try to help as much as I can.
-Groguet
