EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: Card disappeared from the auction house no coins on my account.
Hey @SOCCERBOSS360
To confirm we cannot assist with account issues, missing in-game items or progress, order/payment issues, or Account actions here on the Answers HQ forums.
If you are running into a technical issue we can try the following steps for your platform:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
However, if you continue not seeing your items, you will need to speak with our support for further assistance. They can pull up your account and see what options may be available.
If you are having an issue creating a case, try following the steps in the link above and selecting the following options:
Madden NFL 24 > I'm looking for something I earned > Select Chat or Email
Thanks!
