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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Madden 24 Ban Dispute

Hi @xMattLo,   

 

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.

 

If you are looking for more information on bans with your EA account check out our help articles below:

 

Cheers!

 

 

 

7 Replies

  • I was also wrongfully banned. The review/appeal process takes a very long time. Especially when MUT is the most fun to play over the holidays. I’m wondering if there is any way to expedite this process so I can’t get back to playing MUT.

    I already filled out the appeal for my ban. I took no part in cheating of any kind. Just want to be able to play my favorite game again. 

  • Zipp182's avatar
    Zipp182
    2 years ago

    I just got perma-banned from the AH last night and the reason given is that my account was involved in coin distribution…  this is completely false - I have never and would NEVER do that.  I was buying and selling cards in volume because I enjoy doing that and that’s it… if that’s not allowed, why is there even an AH?

    I started a case but based on what I’m reading here, it sounds like there’s little to no hope… I have access to most of the game but out of principle, I don’t think I can play it anymore if they decline my appeal.  If that happens, I very much want my money back for the game that I paid for and that I wrongly had feature stripped away from when I played by the rules. 

  • @Zipp182Update on mine :

    They just denied my appeal 24 hours after I submitted it. No email. No communication. A 5 minute call would likely clear this up. A single email asking for an explanation of whatever their system is seeing would likely do as well. That’s apparently too much effort for EA.

    Out of principle, I’m never giving EA my business again. To the mods : you should seriously quit helping this company. Anyone who works for EA should quit. What an absolute garbage way to treat your loyal customers.

    Also out of principle, I will be fighting tooth and nail to get my money back for madden at a minimum. Beyond that, I’m done with EA. I’ve been a huge EA apologist for something like 20 years and this hurts.

    Goodbye to the biggest embarrassment of a company I have ever experienced. I’m going to be posting this ABSOLUTELY EVERYWHERE.

    EDIT :  I was mistaken about one thing - they did email me back and it went to my junk mail... so that's on me.  However, their email just says they've confirmed that I was distributing coins.  They're a million percent incorrect.  I submitted another appeal... my hope is this whole thing is maybe because my IP shows I'm in a foreign country... well it shows that I am, because I am.  My family and I are on vacation currently.  I sent them a screenshot of my plane tickets and offered to send my passport and visa as well if that's the deal.  Fingers crossed but honestly, even if they do finally conceed, I still have a pretty bad taste in my mouth that they immediately assumed foul play and didn't even afford me a chance to defend myself.  You guys have to be better than this...

  • B1gd4ddyd208's avatar
    B1gd4ddyd208
    2 years ago

    This is the same here. OUT OVE NOWHERE I WAS ACCUSED OF COIN DISTRIBUTION CAUSE I USE AUCTION HOWS TO SELL CARDS I BUILT IN SET AND BOUGHT. I DIDNT KNOW USING THE AUCTION WOULD GET ME BANNED...I AM NO CHEATER ,FARM,OR NOR DO I GIVE COI S TO ANYONE... THEY CAN LOOK ON MY ACCOUNT AND SEE I HAVE NO FRIENDS. 

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