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Re: Cannot login or recovery my ea account due to email address being deleted

Hey there @bigarod77

Can you change your e-mail associated with your account by going to the top right on this page, clicking the little arrow next to your name and choosing EA Account (Or opening up Origin client , clicking Origin from top left and choosing EA Account and Billing), clicking there "About me" and then the blue "Edit" text next to your Basic Information ?

If not, for example due to the fact the verification methods available to you are only associated with your e-mail you cannot get to, the only option you have to changing your e-mail address is by contacting an EA Advisor at the EA Support as they're the only people other than the users themselves allowed to do changes to the account details : https://help.ea.com/en/contact-us/

For more advice how you can contact the EA Support, here's a link for that : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Be mindful that if you are on a console and you change the e-mail associated with your EA Account, you may have to link the PSN ID/Xbox Gamertag with your EA Account again : https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/

Good luck !

1 Reply

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you so much for that info. I haven't tried that yet but someone from EA just called me and is disabling the old email account associated with my gamertag. Currently on hold right now, fingers crossed!

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