As I wrote I am playing on a ps4.
As mentioned, regarding the connection or subscriptions, nothing has changed on my part.
About subscriptions: I have this EA account that I signed up with in the game. The only other Madden Titles I got it is Madden 15, should I try that one?
Community ManagerProblem solved.
I applied the "minecraft" solution (which I usually apply when Minecraft fails to connect to the server after an update).
Step 1: Shut down my PlayStation and then turn on (not just restart)
Step 2: delete Madden 2017 (only the game, not the save data!)
Step 3: insert the dvd of Madden and download latest update
Step 4: Start Madden and..... Problem solved!
Thank you!
Community Manager
@Joeiverson wrote:
Problem solved.
I applied the "minecraft" solution (which I usually apply when Minecraft fails to connect to the server after an update).
Step 1: Shut down my PlayStation and then turn on (not just restart)
Step 2: delete Madden 2017 (only the game, not the save data!)
Step 3: insert the dvd of Madden and download latest update
Step 4: Start Madden and..... Problem solved!
Thank you!
@Joeiverson
Excited to hear that!!! Thank you very much for coming back to share what worked for you so others here can try it.
Can anyone else confirm this works?
For power cycling (not just a restart) try these steps:
How to power cycle your PS4 console
How to power cycle your Xbox console:
Important Be sure to wait 10 seconds. This step resets the power supply
It is really important that you shut down the PlayStation (even holding the PS button on joypad then selecting option: turn off) then turn on the PlayStation (again with PS button on joypad).
It sounds "stupid", but if you do not turn off/on and just restart it will continue to do not connect even after re install (it happens to me with Minecraft and Madden).
@EA_Blueberry I tried it a second time, and it sort of worked, but then it didn't work. I was able to open my franchise and get in to the menus, but got the same error message repeatedly. Then I turned my PS4 off and turned it back on and went into the game. Once again, I get the same error message that I can't connect to the EA servers and now I cannot log into my franchise.
Community ManagerCommunity ManagerCommunity ManagerHave done all of the suggested methods. None work and am unable to load my Connected Franchise. I am the only user on it. I didn't realize it would be such a huge mistake down the road.
I was 25 years into my Franchise. I suppose it is all just gone now and will never be played again.
I had zero issues until the new Madden came out and this issue appeared. I can connect to EA servers and see players online for H2H, but it will not load my Cloud saved franchise. The game freezes on load screen or suddenly fails to find EA servers.
@EA_Blueberry I spoke too soon. The servers crapped out on me right after the game ended and it didn't save. All that for nothing...
same here played two games for nothing at the end it says servers unavailable and it didn't save my games.
