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EA_Illium
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2 years ago

Re: Game freezes and crashes after the Volume 5 update on PC!

Hi @Kashrah 

To confirm have we tried the following steps as well?

If so, would it be possible to get a DxDiag and an EA app Error ID?

5 Replies

  • Kashrah's avatar
    Kashrah
    2 years ago

    I have run the repair tool: 


    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    Checked for updates

    Disabled other applications

    Checked drivers

    Repaired the installtion of VC++

    DxDiag Diagnostic

    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 1446064631229489800, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: GameManagerService3.exe
    P2: 3.5.0.370
    P3: 622f7973
    P4: KERNELBASE.dll
    P5: 10.0.19041.3570
    P6: faa05682
    P7: e0434352
    P8: 0013d982
    P9:
    P10:


    +++ WER1 +++:
    Fault bucket 1446064631229489800, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: GameManagerService3.exe
    P2: 3.5.0.370
    P3: 622f7973
    P4: KERNELBASE.dll
    P5: 10.0.19041.3570
    P6: faa05682
    P7: e0434352
    P8: 0013d982
    P9:
    P10:


    +++ WER2 +++:
    Fault bucket 1446064631229489800, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: GameManagerService3.exe
    P2: 3.5.0.370
    P3: 622f7973
    P4: KERNELBASE.dll
    P5: 10.0.19041.3570
    P6: faa05682
    P7: e0434352
    P8: 0013d982
    P9:
    P10:


    +++ WER3 +++:
    Fault bucket 1446064631229489800, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: GameManagerService3.exe
    P2: 3.5.0.370
    P3: 622f7973
    P4: KERNELBASE.dll
    P5: 10.0.19041.3570
    P6: faa05682
    P7: e0434352
    P8: 0013d982
    P9:
    P10:


    +++ WER4 +++:
    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ada_SCG3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 8cb0dba9-37c2-4345-bd3f-3de1cad1819f

    Problem signature:
    P1: 141
    P2: ffffd208a1797050
    P3: fffff80180329080
    P4: 0
    P5: 8508
    P6: 10_0_19045
    P7: 0_0
    P8: 256_1
    P9:
    P10:


    +++ WER5 +++:
    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 141
    P2: ffffd208a1797050
    P3: fffff80180329080
    P4: 0
    P5: 8508
    P6: 10_0_19045
    P7: 0_0
    P8: 256_1
    P9:
    P10:


    +++ WER6 +++:
    Fault bucket 1498619238772091150, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: EALaunchHelper.exe
    P2: 13.41.0.5554
    P3: 65206dac
    P4: ucrtbase.dll
    P5: 10.0.19041.3570
    P6: 81cf5d89
    P7: 000000000007286e
    P8: c0000409
    P9: 0000000000000007
    P10:


    +++ WER7 +++:
    Fault bucket INVALID_REQUEST, type 0
    Event Name: WindowsServicingFailureInfo
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.19041.3562:1
    P2: 0x800F0984 0x800F0984 Matching binary: wvmbusr.inf missing for component: amd64_dual_wvmbusr.inf_31bf3856ad364e35_10.0.19041.3570_none_6798e6a7b5463765
    P3: ??›??????????????????????????????????
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:


    +++ WER8 +++:
    Fault bucket 2236281902428001480, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: wuauclt.exe
    P2: 10.0.19041.3031
    P3: 35946a52
    P4: KERNELBASE.dll
    P5: 10.0.19041.3516
    P6: e9b06223
    P7: 000000000012dd42
    P8: c0000409
    P9: 0000000000000007
    P10:


    +++ WER9 +++:
    Fault bucket , type 0
    Event Name: WindowsServicingFailureInfo
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 10.0.19041.3562:1
    P2: 0x800F0984 0x800F0984 Matching binary: wvmbusr.inf missing for component: amd64_dual_wvmbusr.inf_31bf3856ad364e35_10.0.19041.3570_none_6798e6a7b5463765
    P3: ??›??????????????????????????????????
    P4:
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:

  • @Kashrah +++ WER9 +++:
    Fault bucket 2236281902428001480, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: wuauclt.exe
    P2: 10.0.19041.3031
    P3: 35946a52
    P4: KERNELBASE.dll
    P5: 10.0.19041.3516
    P6: e9b06223
    P7: 000000000012dd42
    P8: c0000409
    P9: 0000000000000007
    P10:

  • @Kashrah +++ WER9 +++:

    this command in CMD helped fix the constant crashing from 10 mins or so to 2-3 hours

    must be run as administrator
    sfc /scannow
  • V_Mog's avatar
    V_Mog
    2 years ago

    @Peakkiwi I tried the 90%CPU fix too and well... Didn't work at all. If anything it's worse now as It crashes just when I skip the starting cutscene (right after the continue screen)... But last time I tried was after the last driver update from Nvidia and the game crashed while compiling the new shaders so I'm a bit confused... Probably has nothing to do with it, idk...

    Alright, unless anyone has another fix idea that might work I'll just wait for the next NFS from "who knows who studio" or for EA to finally go where they belong <.<

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