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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Unable to connect to ea servers

@a89c293bc4fd206e @LiLSB999 @CreemoreTorch @Rykerhockey @bppat 

The quick fix for connectivity issues is to reboot your console and router and connect them together with a cable rather than via Wi-Fi. 

Check the links below for additional connectivity info and help:

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/faq/problems-playing-online

If you suspect a player may be playing unfairly you can use the steps detailed at the following link to report them.

https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

Thanks.

1 Reply

  • ryanodd's avatar
    ryanodd
    3 years ago

    @EA_Barry thanks for your support on this issue so far. I'm having the same problem, even AFTER the 1.1.0 update - every time I launch the game, for many days now, I'm told "Unable to connect to the EA servers at this time". So I can't  play any online game modes in NHL 23. Very frustrating for a product I paid for... I also have an EA play subscription too. Very peeved.

    I tried:

    - changing internet connections (tethering to my mobile phone)

    - NHL 22 / Battlefield V online still works. So I definitely think it's an issue with my account / NHL23
    - clearing my local save data storage for NHL 23. Didn't fix
    - redownloading NHL 23 entirely. Didn't fix

    - power cycling my PS4, modem, & router
    - connecting my router via ethernet cable to my PS4

    Some info about me:
    - I'm on PS4 (wireless connection), my account name is ryanodd999
    - I played the early access trial for the full 10 hours

    - I have an EA play subscription
    - this started when I was sitting in the auction house AFK and my session timed out. When I went to play HUT again I first saw this 'Unable to Connect' error and haven't been able to connect since.

    Would really appreciate support on this issue. I've been unable to play HUT for many days now. If this can't be fixed I would like a refund.

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