Forum Discussion

abc756417142's avatar
5 years ago
Solved

Apex coins not added into my account

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Dragonbreath615
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. purchase Apex Coins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was in the store trying to buy apex coins to more especially the 40$ (4,350 Apex Coins) so I can buy the Reverent charm with the 1 legendary and 50 apex packs. I am currently 80$ down but have contacted Microsoft to refund my 80$ but please fix this issue ASAP
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? no X. amount of games. Although I've restarted my Apex 5 times already.
When did this happen? (dd.mm.yy hh:mm) 25/11/2020 12:58
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Do not receive apex coins
What should be happening instead? i should receive 4,350 Apex coins
Steps: How can we find the bug ourselves? either A.) respawn should fix it ASAP or B.) give the amount of Apex coins they give how much the customer has bought burning the black Friday sales

also if respawn can fix this ASAP and give the Coins that I've purchased that will be Amazing.

  • Hi @abc756417142

    Apologies for the delayed reply on this. 


    I'm afraid that missing coins or payment issues are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

    /Kent

2 Replies

Replies have been turned off for this discussion
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @abc756417142

    Apologies for the delayed reply on this. 


    I'm afraid that missing coins or payment issues are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

    /Kent

  • Product: Apex Legends
    Platform:Microsoft XBOX One
    Please specify your platform model. Microsoft Xbox One X
    What is your gamertag/PSN ID/EA Account name? o Markie Mark x
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)?
    Which Legends were your squad mates using (if applicable)?
    Where did the issue occur? In the lobby (waiting area before the match)
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Buying apex coins
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying apex coins
    Did your squad mates also experience the issue? I don't know
    How many matches had you played in a row before the issue occurred? N/a
    When did this happen? (dd.mm.yy hh:mm)
    How often does the bug occur? Every time (100%)
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? When buying apex coins I am charged buy I never receive them.
    What should be happening instead? Should receive apex coins
    Steps: How can we find the bug ourselves? I can provide a video of a transaction on my xbox to prove I don't receive coins, but will have to spend another $10 to do so.

    Now for the past four times I have bought Apex coins I have had to contact support in order to get them to actually give me the coins. I was unable to receive the coins the fourth time and had to ask Microsoft for a refund because I was denied something I already paid for. Before I buy any more coins I would like this to be addressed or fixed. If anything is required help I will provide it. In order to provide a video I will need to spend more money on something I do not receive. Please take that in mind. Thank you for your help!

About Apex Legends Bug Reports - Archive

23,015 PostsLatest Activity: 6 months ago