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TTV_Deadeye_G's avatar
TTV_Deadeye_G
4 years ago
Solved

Apex coins purchase pop up not opening on Steam [Very URGENT]

I am trying to purchase Apex Coins from Steam. When I open the store the packs show up with the prices. After I click the packs nothing happens. There is supposed to be a popup after clicking on one...
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @TTV_Deadeye_G,

    Sorry about the delay there. Only just spotted the notification. 

    That's a really good call-out. I'm not sure if the region effects the Steam overlay itself but would explain the purchase issues. In this update: "Update on Electronic Arts titles in Russia and Belarus" EA shared this: 

    EA wrote:
    ...We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues. As a result, our games and content will no longer be available for purchase in our Russian region storefront on Origin or the EA app, including through in-game stores. We are also working with our platform partners to remove our titles from their stores and stop the sale of new in-game content in the region.

    - EA_Lanna

TTV_Deadeye_G's avatar
TTV_Deadeye_G
4 years ago

Just finished trying all the steps but nothing worked. What should I do now? This is so dumb to ask but my steam region is set to Russia. Is that causing the problem? @EA_Lanna 

TTV_Deadeye_G's avatar
TTV_Deadeye_G
4 years ago
@TTV_Deadeye_G Also the popup works when I launch the game through origin. But then I can't use my steam wallet balance as it asks me to pay through the origin.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @TTV_Deadeye_G,

    Sorry about the delay there. Only just spotted the notification. 

    That's a really good call-out. I'm not sure if the region effects the Steam overlay itself but would explain the purchase issues. In this update: "Update on Electronic Arts titles in Russia and Belarus" EA shared this: 

    EA wrote:
    ...We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues. As a result, our games and content will no longer be available for purchase in our Russian region storefront on Origin or the EA app, including through in-game stores. We are also working with our platform partners to remove our titles from their stores and stop the sale of new in-game content in the region.

    - EA_Lanna

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