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foretokens's avatar
6 years ago

Apex Legends - Treasure Packs not opening

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? gamer moment#896
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Once you collect a treasure pack in game, it's supposed to open automatically following the match. Nothing has happened for mine, and while it says '5 out of 45', I have received no rewards.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the lobby post-match.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? One
When did this happen? (dd.mm.yy hh:mm) It's been happening since Season 5's launch.
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Absolutely nothing happens after collecting a treasure pack in-game. In the Season 5 quest menu, it reads "TREASURE PACK REWARDS 5 of 45", and yet I have received no rewards and cannot open the story quest that is supposed to be available after five packs collected. The treasure packs do not even open, as far as I know. It's kind of a bummer. I'm not sure if the treasure pack system is battle pass exclusive or not, but I haven't seen anything stating that it is.
What should be happening instead? The treasure packs, to my knowledge, should be opening on their own post-match, and yet they are not. I am not receiving anything out of them, either, and I can't start the quests. This has happened every single day in every match I collected a pack in since Season 5's launch.
Steps: How can we find the bug ourselves? ...Not sure?

Attached is the Quest screen.

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