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Itizwaatitiz's avatar
5 years ago

Apex Legends crashing with no error

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Itizwaatitiz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 30.11.2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I try to enter the game I first sign in to my EA account then when I press A to continue into the main lobby it freezes and crashes sending me back to the Xbox home screen page with no error message or codes.
What should be happening instead? It is supposed to log me in straight into the main lobby and allow me to play the game without crashing
Steps: How can we find the bug ourselves? Looking at my EA account - I guess. focusing on my Apex Legends account.

For the past few days I have not been able to play Apex Legends on my account (All other games on my account allow me to play the game and play matches smoothly with no crashes or errors). I have gone through all the troubleshooting advice pages but it seems that this issue is with my EA account. My internet connection is good. My Console is good. I have played Apex Legends on a different account using my console with the same network and it runs smoothly with no glitches whatsoever. I even signed into my account on a different console with a different network connection and tried Apex but the same issue occurs - the game crashes and closes leaving me in the Xbox Home Screen. 

I have contacted EA and explained the issue and have gone through all the troubleshooting steps with AGAIN but it has not worked. So the problem lies with my EA account. EA advised me to post this so if there are more people suffering from this problem they can also add to the information I have already given. Which can hopefully be reported to the Game Team to find the solution a little bit quicker. 

It is a little frustrating having it being my account that I have had for a year - so that is a lot of apex legends gameplay and all the skins I have collected and heirlooms I have received, and levelling I have done on the account, and spending time ranking - It would be sad if I can never access the game again on this account. I really hope the problem can be solved. 

7 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Itizwaatitiz

    Thanks for writing this up. Are you a member of a Club on that particular Xbox account? 

    /Kent

  • @EA_Kent I was a member but it kicked me out during the time I tried to log in and I managed to get into the main lobby and received a message saying I have been kicked out of the club then it crashed it kicked me back into the homepage
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Itizwaatitiz 

    So when you're trying to log into the account now is it just always showing you that same error about being kicked from the Club? Do you remember if you logged into Apex Legends on a different Xbox account while the game was still running at some point? 

    /Kent

  • @EA_Kent I have not had any error messages at all. it just keeps on crashing every time I try to enter the main lobby. No I don't think I have logged into Apex Legends on a different xbox account while the game is running, I would normally just sign out of my account and exit the game before logging into a different account.
  • I been dealing with it on PC for the past 3 days. If I use another account it works fine, but for my main, I cant even get past title screen

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Got it, thanks for clarifying. 


    We've been looking into some issues where some accounts are running into crashes when the game starts up. It seems like it's related to Clubs, from what we've been able to gather so far. I'm afraid right now we don't have any time frame on when this might be fixed, but hopefully it will be sorted out soon. 

    Thanks for bearing with us on this. 

    /Kent

  • DANKNUTZZZ's avatar
    DANKNUTZZZ
    5 years ago

    I and a few other Legends are having the same issue......Mine started the day of Sec 1 when the event went live...... Everytime I try to load into the lobby from the title screen the game pretends to load but crashes within seconds......

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