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DMS_P3ace's avatar
5 years ago

Apex Legends Steam stuck at loading screen since day 1

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1050ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? kreZrog
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading Screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking at the loading circle infinite
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 04.11.20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Nothing happens. I can't play the game. Can't advance pass the infinite loading screen.
What should be happening instead? Prompt me to log in to Origin or link steam account something like that but it is stuck at loading
Steps: How can we find the bug ourselves? I don't know. There are many people experiencing the same issue all over reddit, forums, etc.

Since Apex Legends arrived on Steam, I downloaded it day 1 excited to play. But the game is stuck at loading forever. Steps I have done- 

  • Re-downloaded it multiple times, this time is the 7th time I have redownloaded from steam and still not working
  • Flush dns
  • Change dns to google 8.8.8.8 and cloudflare 1.1.1.1
  • Check if vpn is on, off
  • Tried with vpn also
  • change ip address
  • Verify download integrity
  • Can't try  https://accounts.respawn.com/steam_login.php?securityToken  also because I haven't linked steam once yet. There is no link history. Check the attached images.
  • Deleting previousgamestate.txt
  • Setting firewall off

It is like the game don't know what to do at loading screen. Not prompting me to anything, linking steam or loggin in etc..I have steam overlay on also.

Please help me solve this problem fast. I don't want to play from origin client, only on steam. Thanks.

Just FYI, this is my little brother's account, my steam account is the same name as the origin name.

1 Reply

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @DMS_P3ace


    Based on what you described it sounds like there's something that's blocking Apex Legends from connecting to the login servers. Have you had the chance to try starting up your PC in a Clean Boot before you launch Apex Legends? If there is something else running that's not allowing the game to connect that might help to get around it. 

    For more details on how to set one up check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

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