Forum Discussion

Angell_1030007's avatar
5 years ago
Solved

Bloodhound banner bug

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? angel_103007
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Not possible
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Wraith and fuse
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I select a banner for bloodhound and it kicked me out
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 6/29/21 CT
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get kicked out and nothing will load
What should be happening instead? Not kicking me out
Steps: How can we find the bug ourselves? Choose frag out banner for bloodhound and it kicks you and nothing loads

Here is a picture 

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Angell_1030007 

    Got it, thanks for following up!

    Can we try a few other things to see if we can get you back up and running? A good place to start would be with the basic connectivity steps from the EA Help website. If you're still having any trouble after that check out the PlayStation-specific steps as well. 

    Let me know if you're still getting the same error message after that. Thanks!

    /Kent

8 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Angell_1030007

    Thank you for the report!

    We're aware of this issue. If you unequip that banner frame it should stop the crashes from happening for now. 

    /Kent

  • Hello Kent thank you for replying. I have tried removing the banner but every time I try to it gives me that error message.

  • Its_Just_Zakeri's avatar
    Its_Just_Zakeri
    5 years ago

    If you quick equip any frame itll crash one last time before you'll have another selected, same goes for rampart

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Angell_1030007 

    The banner frame was disabled temporarily until the issue is fixed. Are you still running into any issues when you're trying to play? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Angell_1030007 

    Got it, thanks for following up!

    Can we try a few other things to see if we can get you back up and running? A good place to start would be with the basic connectivity steps from the EA Help website. If you're still having any trouble after that check out the PlayStation-specific steps as well. 

    Let me know if you're still getting the same error message after that. Thanks!

    /Kent

  • Hello Kent, Thank you so much for helping me out. After the banner has been disabled i have not been having the problem.

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