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Terza392's avatar
5 years ago
Solved

Can't Queue Ranked With Friends

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Terza392
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Sanppishlion185/mramsey196
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? All
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to play ranked with a premade 3 stack
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to switch from pubs to ranked in the lobby
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 23/03/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I've been trying to play ranked with my 2 friends (who I've played every split with since the game came out) and it will not let us queue as it says there is a max of 1 rank tier difference allowed. We all finished the season Plat 3, Plat 4, and Gold 4. After the reset we are Silver 1, 2, and 3. I can queue ranked solo and they can queue with each other, but when I am involved in the queue with another person it gives me the error. I tried playing a couple of games to see if it would reset my SR, but it put me into Plat lobbies each time (I am currently Silver 1).
What should be happening instead? I should be able to queue ranked with my friends
Steps: How can we find the bug ourselves? Not a clue

I don't have any visual proof

  • Hi @Terza392

    This happens sometimes when there's a rank reset. Usually it just takes a few matches to sync the ranks back up in the lobby. If you play a few ranked matches on your own it should sync the ranks back up so you can queue up with your friends. 

    /Kent

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Terza392

    This happens sometimes when there's a rank reset. Usually it just takes a few matches to sync the ranks back up in the lobby. If you play a few ranked matches on your own it should sync the ranks back up so you can queue up with your friends. 

    /Kent

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