7 years ago
Crashing to Desktop No Error
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1060 3GB Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? cool...
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 970
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? EZForEnce
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible: Moxerific, 500DaysOfAutumn
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Wraith, Bloodhound
Where did the issue occur? 2 Squads Remaining
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Runoff
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was running to get positioned for the final fight
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5 or 6? Not sure
When did this happen? (dd.mm.yy hh:mm) 15.02.19 1:15 AM
How often does the bug occur? About once daily
how severe is your issue? High
What happens when the bug occurs? The game suddenly closes with no error message
What should be happening instead? The game doesn't crash randomly
Steps: How can we find the bug ourselves? Unknown
Looking through Event Viewer in Windows, going to Windows Logs > System I see a few instances sourcing from Service Control and FilterManager in which the service "EasyAntiCheatSys" is mentioned. The first instance of this service (Source: Service Control Manager) is of the service being installed into the system at 10:41 PM 14.02.19, when I first booted the game up on this occasion. At the exact same time, FilterManager reports the event "File System Filter 'EasyAntiCheatSys' (6.1, 2019-01-24T02:26:48.000000000Z) has successfully loaded and registered with Filter Manager."
Then, at 1:08:33AM 15.02.19, the Event "File System Filter 'EasyAntiCheatSys' (Version 6.1, 2019-01-24T02:26:48.000000000Z) unloaded successfully." occurs. (Source is from FilterManager)
Following this is Service Control Manager at 1:10:29 AM 15.02.19, saying that it has once again installed the EasyAntiCheatSvs in the system, with FilterManager once again saying it is successfully loaded and registered, as though I had just booted the game up. Then at 1:12:37AM 15.02.19, the event "File System Filter 'EasyAntiCheatSys' (Version 6.1, 2019-01-24T02:26:48.000000000Z) unloaded successfully." occurs (Source: FilterManager), This lines up with the time period when my game closed, and is the only record I can find in the Event Viewer that would show any sort of closing/crashing activity related to Apex.
Just crashed again. Checked the event viewer nothing logged in the Application section for the time of crash but in the windows logs > System. At the time of crash Service Control Manager logged "The Application Experience service entered a running state."