Hello everyone!I've noticed that recently there have been many threads regarding the same exact issue, I think it would be easier to post in a single thread to keep the things sorted so it's easier to work with.I am aware of other rising threads, though it's much easier to have all Data collected in one spot so it's easier to manage instead of going through walls of text.Ruling out other factorsPlease follow these steps before collecting any data:Run EAC and Apex Legends with admin privilegesDisable any overclocksClean your computer, reseat your memory and make sure it's just dust freeHave your OS updated to the latest versionHave all your hardware drivers up to dateRun a System File Check: http://support.microsoft.com/kb/929833Start up a command prompt with admin privileges and run a DISM check: Dism /Online /Cleanup-Image /CheckHealth (If issues are found use this command to repair any files: Dism /Online /Cleanup-Image /RestoreHealth)Run an integrity check to check if all the files of Apex Legends are still intactMake sure to perform a clean boot and check if the game still has these issues: http://support.microsoft.com/kb/929135Following these steps makes sure that there aren't any files that are causing this exact issue, hardware issues aren't ruled out at this point. (Hardware seems unlikely as there are many players experiencing this exact issue)Collecting DataFor anyone that is still experiencing this issue despite having followed all those previous steps please reply with:The exact error message(s) you have received (The full error, not just part of it)What you were doing at the time (e.c booting up the game, using x ability, walking at x position on x map)Your idle-temperatures and the average temperature you're running when playing Apex Legends in-game (During a Battle Royale or Arenas game)A DxDiag (Instructions for exporting a DxDiag file)If you are able to instigate a crash and find an exact way to reproduce it, please do also include it in your post.Next to that, anything that you might find relevant to finding the issue, please do attach it to the post.I thank you for your time, hopefully we can find what is exactly causing this.It's most likely just an issue related to an update, though whether that's on the side of Drivers, OS or just Apex Legends itself... well we won't know for now, we'll just need to wait for an official answer.I think it would be the best to prevent any discussion within this thread, trying to find a fix to this issue might be more relevant in other threads.You can use this thread to post your own data and retrieve that from other users, I'll be trying to find the cause when I've gotten enough data I'll release an update within this thread.Temporary Fix: Some have temporarily fixed this issue by disabling shadows, though this hasn't been confirmed to work for every client. (Forum moderators, please do not move any existing threads into this one, this is purely used for data collection, it might make the thread more messy than it needs to be)

Updated to the new nvidia drivers and ive had 3 crashes in 3 games. Hasnt fixed it. This is during ranked. On Storm Point. Different locations on the map each time. Sorry. Havent any data for you.Im going to turn off spot shadows and see if that makes any difference.

Update to the current situation(DO NOT UPDATE YOUR NVIDIA DRIVERS TO 512.95)Well it seems that this issue might be caused by the NVIDIA drivers as expected... This means that NVIDIA needs to release a patch to fix this issue and that we will need to wait until it get's released. (That is assuming that this issue is actually related to the driver version)I'm looking further into this issue, again any amount of information would greatly help!First DxDiag Posted by @Zendorea (If you want me to take this down, please do let me know. Though I find it important to collect data)I thought it would be for the best to upload your DxDiag to this thread too, this'll help with keeping all the collected data organised.

Win11 seems to be a factorI've done some research with users, it seems that players using the 512.95 drivers on the NVIDIA 16/20/30 series with Win10 do not encounter any issues.I haven't gotten enough PC information to see whether or not other users have been getting these crashes, though it seems to be an issue between drivers and Win11.Win10 users are also experiencing this issue, OS is most likely not the main cause.I'll continue research with the notion that NVIDIA is at fault here.

So i did try to install some couple of old Nvidia drivers and it still not work. Maybe Apex is the one caused the propplem

@XHelperZ I played all season 12 without any single crash. With the same driver, I started getting this error after the start of season 13. So the error is most likely related to updating the game, not the driver. The error occurs spontaneously, and I was not reproduce it. I only had an error on stormpoint, but I haven't played many other maps.

Forum Discussion

XHelperZ

Hero+

4 years ago

[DATA COLLECTION] Issues related to: DXGI_ERROR_DEVICE_HUNG

Hello everyone!

I've noticed that recently there have been many threads regarding the same exact issue, I think it would be easier to post in a single thread to keep the things sorted so it's easier to work with.
I am aware of other rising threads, though it's much easier to have all Data collected in one spot so it's easier to manage instead of going through walls of text.

Ruling out other factors

Please follow these steps before collecting any data:

Run EAC and Apex Legends with admin privileges
Disable any overclocks
Clean your computer, reseat your memory and make sure it's just dust free
Have your OS updated to the latest version
Have all your hardware drivers up to date
Run a System File Check: http://support.microsoft.com/kb/929833
Start up a command prompt with admin privileges and run a DISM check: Dism /Online /Cleanup-Image /CheckHealth (If issues are found use this command to repair any files: Dism /Online /Cleanup-Image /RestoreHealth)
Run an integrity check to check if all the files of Apex Legends are still intact
Make sure to perform a clean boot and check if the game still has these issues: http://support.microsoft.com/kb/929135

Following these steps makes sure that there aren't any files that are causing this exact issue, hardware issues aren't ruled out at this point.

(Hardware seems unlikely as there are many players experiencing this exact issue)

Collecting Data

For anyone that is still experiencing this issue despite having followed all those previous steps please reply with:

The exact error message(s) you have received (The full error, not just part of it)
What you were doing at the time (e.c booting up the game, using x ability, walking at x position on x map)
Your idle-temperatures and the average temperature you're running when playing Apex Legends in-game (During a Battle Royale or Arenas game)
A DxDiag (Instructions for exporting a DxDiag file)
If you are able to instigate a crash and find an exact way to reproduce it, please do also include it in your post.

Next to that, anything that you might find relevant to finding the issue, please do attach it to the post.

I thank you for your time, hopefully we can find what is exactly causing this.

It's most likely just an issue related to an update, though whether that's on the side of Drivers, OS or just Apex Legends itself... well we won't know for now, we'll just need to wait for an official answer.

I think it would be the best to prevent any discussion within this thread, trying to find a fix to this issue might be more relevant in other threads.

You can use this thread to post your own data and retrieve that from other users, I'll be trying to find the cause when I've gotten enough data I'll release an update within this thread.

Temporary Fix: Some have temporarily fixed this issue by disabling shadows, though this hasn't been confirmed to work for every client.

(Forum moderators, please do not move any existing threads into this one, this is purely used for data collection, it might make the thread more messy than it needs to be)

19 Replies

Replies have been turned off for this discussion

XHelperZ
Hero+
4 years ago
Thanks everyone for reporting back to me, it does seem indeed that this issue isn't related by NVIDIA.
It's possible that their QA team reported to these forums due to the drivers causing general instability, I'll still go through and check up with NVIDIA due to it happening to NVIDIA based systems.
Any further reports of crashes must include the maps and which part of the map you were playing on.
I'll also check it in-game, maybe that I'm able to trigger it on an AMD-based system.
If not then we can assume AMD is unaffected, might help EA/Respawn fix this issue too.
I'm also attaching some newer DxDiags, in case anyone else would like to check them out.
MoseMister's DxDiag.txt54 KB
N19htf0x's DxDiag.txt99 KB
N19htf0x
4 years ago
Hey I'd like to add something based on the comment you made about maps.

All of the crashes I specifically remember were on Storm Point. I don't distinctly remember crashing on WE or Olympus
so that could be related. I'll try playing some games while the rotation is on the other two maps and see if I can get it to
crash for a more specific answer and post back. If I can play for a full rotation on WE and Olympus then crash on Storm Point
that could be evidence for something in Storm Point causing spot shadows to interact poorly with NVidia cards.
Blitzztt
4 years ago
Beside the Engine error box pop-up, does u guys aslo see windows notification said Application has been blocked from accessing Graphics hardware too? Cause i was try to play Halo Infinite multiplayer it aslo crash with the same windows noti like Apex. Dont know if my PC has a proplem or something else
XHelperZ
Hero+
4 years ago
NVIDIA released a new driver (516.40)
The changes are as listed:
[Enscape] Shadows may not be rendered correctly. [3530584]
[Advanced Optimus] Brightness settings are not getting applied correctly on certain Lenovo notebooks. [3497181]
Club 3D CAC-1085 dongle limited to maximum resolution of 4K at 60Hz. [3542678]
It does seem like they tried to fix something related to shadows not properly rendering, I'll need everyone to update to this version if they deem it safe and test if the issue persists.
Seems like the issue was on NVIDIA's side after all, if the issue goes away that is.
What a wild ride, hopefully it ends here.
mekan1k
4 years ago
Updated to the new nvidia drivers and ive had 3 crashes in 3 games. Hasnt fixed it. This is during ranked. On Storm Point. Different locations on the map each time. Sorry. Havent any data for you.
Im going to turn off spot shadows and see if that makes any difference.
mekan1k
4 years ago
Ok. Havent had a crash since turning off dynamic spot shadows. Not sure if thats a driver or a game issue, but at least it doesnt crash me out now every other match...
N19htf0x
4 years ago
@XHelperZ
It would appear that the NVidia driver update does not fix the issue. I've had Spot Shadows turned off for about a month now
so I haven't been checking, but tomorrow I'll update NVidia, turn spot shadows back on and see if the issue persists on my
machine. I'll post back when I have the results.
Odigo
4 years ago
I thought this issue was fixed I been weeks.. just happened today. Updated driver.
N19htf0x
4 years ago
So far I haven't reproduced it again since the last update. I also haven't played on storm point much though and afaik its limited to stormpoint.
I'll post here if I encounter the crash again.