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Unovee's avatar
Unovee
5 years ago
Solved

Didn't receive apex coins

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1060 3GB Enter RAM memory size in GB 8 GB What is your gamertag/PSN ID/EA Account name? Un...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Unovee 

    Ah, I see. I'm afraid I can only recommend reinstalling the game in Origin and logging into it from there. Once you do, those coins should be available on your account in the Steam version. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Unovee, 

Is your Steam account connected to the same EA Account you're using to sign into Origin? If you start up the game in Origin are you able to see the coins you added? 

/Kent

  • Unovee's avatar
    Unovee
    5 years ago

    yes, it's connected. Unfortunately, i deleted apex from origin as it takes a lot of space.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Unovee 

      Ah, I see. I'm afraid I can only recommend reinstalling the game in Origin and logging into it from there. Once you do, those coins should be available on your account in the Steam version. 

      /Kent

      • barrytheflyingp's avatar
        barrytheflyingp
        5 years ago

        Hi i am having a the same problem (purchased 6,700 coins), and didnt recieve them. But I have never had an origin account, only steam. any pointers?

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