Game crash when alt+tab back into game before match starts
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia RTX 3080
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? Aqutiv
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Geforce experience
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. just started a gane
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. alt+tab back into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5-6
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Game turns black and crashes
What should be happening instead? should not crash
Steps: How can we find the bug ourselves? It sometimes happens when alt+tab to another app and back into the game .. not always, but occasionally .. especially when it's just about to start a new match
Game crashes with error 0x887A0006 - DXGI_ERROR_DEVICE_HUNG, occasionally when I alt+tab back into the game before a match starts.
Are you using experimental or stable versions of your drivers?
I'd recommend downgrading to a previous driver version as that is probably what is causing it.
If this does not fix it try validating game files or reinstalling it, this could also fix this issue.
Please do let me know if this has fixed your issue, if not please do let me know if something changed.