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sammysoso117's avatar
6 years ago

Game crashes after unlocking new load screen

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? sammysoso117
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Game customization menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Selecting a new load screen
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Don't know
When did this happen? (dd.mm.yy hh:mm) Don't know
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? After unlocking a new loading screen via the battle pass, the game crashes when selecting the new load screen. This has occurred on every new load screen.
What should be happening instead? The new load screen should apply to the game, and the game continues to run
Steps: How can we find the bug ourselves? Unlock a load screen from the battle pass, then try to view/switch to the new load screen.

This issue has occurred with every new load screen unlocked. After the most recent unlock (wraith loading screen), I attempted to jump straight into another match instead of selecting the new screen and the game still crashed. Each time after reloading Apex, everything works like normal.

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  • I had this too, everytime I unlock a new loadscreen and select it , the game crashes without any error, just like I was alt+f4 it , out of nowhere.

  •  Pretty much what it says on the tin. The past 3 times I have levelled up the season 2 Battle Pass to a tier that unlocked a new wallpaper the game has crashed the moment I go to look at it in the Game Customization menu. Just levelled to 44 and it's happened again with the Wraith wallpaper. Game is fine after rebooting and wallpaper is usable but it probably shouldn't be doing this.

    On what I'd imagine is an unrelated note once I unlocked the Me, Myself and I wallpaper and restored the game after the crash the first time I checked Game Customization I mysteriously had access to Occtane's wallpaper, which subseuently vanished from the list after leaving the screen. Which is a shame since it was a cool wallpaper xD

  • Happened again with the Wattson wallpaper just now. Ended match, load screen unlocked, went to check, game crashes and throws up error screen. I'm actually kind of fond of it at this point.

  • IMCrazyItalian's avatar
    IMCrazyItalian
    6 years ago

    Yeah they noticed people were getting that loading screen early and they quickly fixed that bug. 😆

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