Game crashing since 6/4/19 update
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD Radeon rx 570 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerWould you mind attaching a DxDiag for us so we can take a look at your PC specs? We know this stuff can be frustrating and we're all here to help find a fix to keep you in Kings Canyon.
Go into Origin's Application Settings and check to see if Origin In-Game is disabled. We've seen others avoid lag and crashes after disabling that.
Right-clicking on the game in Origin and selecting "Repair" is worth a shot before attempting to reinstall (which we've seen resolve crashes too)
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Yep, I have 3 ENTIRELY different desktops that I have tried playing with and they all reacted the same way yesterday. Today, I cannot even get the game to connect (I assume they are emergency patching or something).
But here's the dxdiag from one of my systems...
- EA_Blueberry
Your Windows 10 build is 15063. Can you update it to the latest Windows 10 build? Search "Windows Updates" in the desktop search bar to check for pending updates.
Your Radeon HD GPU should have a newer driver for it. Updating these two things should help reduce crashes/freezes. After taking a quick look at Radeon HD 7800 cards from AMD's site there are updates in May and June.
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
Updated Windows on this PC, took about 5 hours, then installed newest Radeon drivers.
Loaded up the game, and was able to play a single game!! Then loading into the second game, the system hung and I had to manually restart my computer.
I'm not sure if I want any more suggestions. I know people are just trying to help but I'm at my wit's end. The game was running "fine" for me a week ago (1/3 games would crash with either a sync or memory error, or some error I've never seen before), but now I am back to scrambling to adjust settings in order to actually play. I'm so mad that this game is so fun to play but never consistently.
