I am also having this issue for the Xbox One version of the game. Cuts off the names of weapons and some menu options. I really hope this gets addressed soon
EA StaffIs this still occurring? Can we get screenshots of what the issue looks like?
This issue is still happening, I'm on xbox one and when I was on my smaller TV I had no issues, but as soon as I moved to a larger tv I could not longer fix the screen safe zone. And now scrolls off of screen.
So I found a solution to the problem.
The “over the safe zone” issue I noticed seems to occur when your switching from one TV to another with two separate sizes.
What I did that solved the issue was that I disconnected the cable from my consoles adapter that connects to the wall.
Disconnect the cable from the adapter side, then disconnect the cable that connects to your console.
Now plug the cable that connects to the console itself and wait for the adapter light to disappear. Then plug everything else back in.
So I think what happens is that when you’re switching TVs with different monitor sizes, the console system doesn’t register the changes until all the cables are removed individually then plugged back in. So in a way, your resetting the system by eliminating power from the adapter itself.
Similar to how you need to unplug and internet modem for 30 seconds. That should solve your issue.
The console will then auto correct your safe zone when you boot it back up. Hope this helps!
yes, this is still occurring for me as well. I played Apex a lot when it was released and am just now getting back into it, but this issue is new. I am playing on the xbox one s using an HDMI cable into a 55" tv. Changing the aspect ratio on the tv does nothing, and as stated there is still no way to adjust the safe zones for apex to correct the issue that way. I see that this issue was brought up in this thread toward the beginning of 2019, but haven't been able to find a fix anywhere. Is there a fix for this, if so how can I do it; if not when can we expect to see a fix for this.
