Forum Discussion

ColdBrewIDN's avatar
5 years ago

I get different server in game than i choose in the lobby

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? ColdBrew
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Server
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just server
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 05122020 1:25PM GMT+7
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My ping is high as * because i get thrown into tokyo server
What should be happening instead? I should be playing in singapore
Steps: How can we find the bug ourselves? Login from singapore server and try to play one game

My server in game is not the same as i get in lobby.

I select GCE 1/2 and then in get 200ping in the game, when i ask my teammate what server is this, they say japanese. This happened in 4 from 5 games.

What i have done

Restart my router

Reset my pc

Reinstall apex

I try another game and i routed to normal server (singapore)

Any solution?

3 Replies

Replies have been turned off for this discussion
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ColdBrewIDN

    Let's take a look and see if we can stop this from happening. 

    First, I'd recommend running through the basic connectivity troubleshooting steps over at the EA Help website to see how that goes. If you're still getting put in the wrong servers after that check out the PC-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ColdBrewIDN 

    Thanks, I appreciate that. The UO Trace should redirect to the closest EA login server, but there might not be one in your immediate area. If it's connecting to a server located elsewhere that would most likely account for the high ping near the end of the test. Unfortunately we don't have a way of running a trace directly to the Apex Legends servers, but looking at the UO Trace you sent there isn't anything major that jumps out. 

    What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that might be causing the connection to be routed incorrectly that may help to get around it. 

    For more information on how to set one up check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thank you!

    /Kent

About Apex Legends Bug Reports - Archive

23,015 PostsLatest Activity: 6 months ago