Incorrect rank/rewards
Product: Apex Legends Platform:PlayStation 5 Digital Edition Please specify your platform model. Sony PlayStation 5 Digital Edition What is your gamertag/PSN ID/EA Account name? wlzhv Please prov...
Forum Discussion
EA_David
Community Admin
Community Admin@qroundhawk Yep, thanks for signal boosting it. I'm also happy to take examples here and pass them on internally.
@EA_David I'll give my feedback here:
- What does the stats screen show for split 1: Diamond 3 (reached Master)
- What does the stats screen show for split 2: Diamond 3
I got the diamond rewards, even if I reached the Master in Split 1.
- What does the stats screen show for split 1: Diamond 3 (reached Master)
- What does the stats screen show for split 2: Diamond 3
I got the diamond rewards, even if I reached the Master in Split 1.
Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? LethalJumper
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valkyrie
Which Legends were your squad mates using (if applicable)? N/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/a
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/a
When did this happen? (dd.mm.yy hh:mm) 05.09.23
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? The Ranked Season 16 overview shows wrong split 2 rank.
What should be happening instead? It shows diamond 4 for split 2
Steps: How can we find the bug ourselves? Look at my profile
After season 17 started I went to find my diamond rewards and I didn't have them. I grinded to diamond for ranked season 16 split 2 but did not receive credit for it. When I look at the split ranks, split 1 shows Plat 2 which is correct but split 2 shows rookie 4 which is wrong. I spent a lot of time and effort to get into diamond and it is frustrating to not receive the proper rewards. I can't see myself playing anymore if I keep putting time and effort into the game but don't get the rewards I earned.
