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jdo3_50's avatar
6 years ago
Solved

It kicks me out of the game

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? vibin_jdo3_50TTV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. League game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? It kicks me out of the game either right off drop or halfway through game
What should be happening instead? I should be playing
Steps: How can we find the bug ourselves? I don’t know honestly

It kicks me out of game saying the game could no convection to EA either right when I hit ground off jump or half way through game 

  • Hi there, @jdo3_50.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @jdo3_50.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Hi you must be joking right? Im sure this person didn't come here to have you tell them to reset their router not knowing whoelse lives in the house or even if they have access to it. For the people who DONT have access to their router when will this fix come? I've seen posts back in march and yet nothing as i still sit in the loading screen because this game kicked me before the drop.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @A_Kidd1 

    Power cycling your equipment has been known to resolve issues like this. We're not aware of a problem with the game that is causing disconnects so we need to go through troubleshooting to try to find out why they are occurring. We always start with power cycling as it resolves numerous issues.

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