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SirHazmat's avatar
SirHazmat
7 years ago

Logitech G Hub + Apex Legends Issues

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD - Sapphire R9 390 Nitro
Enter RAM memory size in GB 16Gb DDR4 3000Mhz
What is your gamertag/PSN ID/EA Account name? SirHazmat
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skull Town
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting a building
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 21.03.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Sound cuts out from different directions - cannot hear the gunfire unless actively facing towards it.
What should be happening instead? Should be able to hear gunfire without having to turn to face it?
Steps: How can we find the bug ourselves? Install Logitech G Hub + use a recent G-series headset with surround sound either dolby/DTS in the G Hub settings.

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Not sure if it's just me being stupid but I have noticed that when using my Logitech G430 7.1 headset with the Logitech G Hub (needed for my G502 mouse more than anything) that the in-game sound in Apex Legend is completey messed up.

I have to physically turn my character to either left or right in order to hear anything from either direction and cannot hear footsteps, gunfire or ambient sounds that can otherwise be heard with a stereo-headset.

This issue is not there when I uninstall Logitech G Hub and just use the older Logitech Gaming Software instead, the sound is perfect without it but there is less customization for my mouse as a result.

G hub doesn't yet support the G430 but like said at the top it does support my mouse which is why I had it installed to begin with.

Does anyone else have this issue or know of a different solution to have both installed and decent sound in game?

(was asked for dxdiag, attached)

5 Replies

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  • The_Tibber's avatar
    The_Tibber
    7 years ago

    There are a few settings to try that could help.

    If you press the win key and type sound and click sound settings then go to sound control panel.

    Select your output device then go to properties.

    Note: some of these tabs may not exsist for some audio devices

    1.In Enhancement tab try ticking the virtual Surround and apply then see if this helps.

    2.In Advanced tab toggle the Exclusive mode and apply then test. (this setting enables apps to control certain volume functions and disabling or enabling it may help)

    3.In spacial sound tab see if changing these settings helps.

    Sometimes the system audio settings are not set for you device and changing them here should work.

  • SirHazmat's avatar
    SirHazmat
    7 years ago

    Unfortunately there's none of those options available for me as the G430 uses it's own software for surround sound, equalizers, setting etc - this issue is only prevalent when I install logitech G hub to use mouse customization features.

    It's not just myself with this issue either, friends and family who also have logitech headsets have noticed this too, uninstalling G hub seems to be the only solution so far for me but for friends/family they cannot do this as their headsets aren't supported by the older logitech gaming software.

    Some friends have noticed the same issue with their razer 7.1 headsets too as have multiple twitch streamers.

  • SirHazmat's avatar
    SirHazmat
    7 years ago

    Cheers Tibber, I've tried to do just that but their website is a mess and the post will not submit and I cannot contact them directly without the website popping up with lots of errors..

  • The_Tibber's avatar
    The_Tibber
    7 years ago

    You can try going to the website through another web browser just incase its a broswer issue.

    👍

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