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Gmcka74's avatar
Gmcka74
4 years ago
Solved

my game is’nt working

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? Gmacka74 Please provide your squad mates' g...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Gmcka74.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @Gmcka74.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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