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RaifMeow's avatar
5 years ago

Not getting crafting materials from apex packs

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? GGGAMER119
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby where you open packs and see your challenges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Openning apex packs
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? I dont know
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? Wont get the crafting materials hes supposed to
What should be happening instead? Receive the crafting materials hes supposed to get
Steps: How can we find the bug ourselves? Buy getting crafting material

My brother has been stuck 1070 crafting material,but everytime he gets new crafting materials he doesnt receive it

please help

5 Replies

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  • I am currently having the same issues with my packs from Black Friday. Was your issue ever resolved? If so, how? Thanks!

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @lemonywinks What's your current balance? I took a look back, I can see a large amount of crafting material gains that correspond with the pack openings, going up by a little under 2k materials.

    Can I check what your current balance shows as? If you haven't restarted the game client since opening the packs, can you do so?
  • Just turned it back on and got my materials. I guess it was delayed when adding them to my account. It was stuck at 12000 something but is 15000 today! Thank you for your quick response and looking into this matter!

  • I'm also having this issue right now. Even though this thread is old, I need help getting my crafting materials. The materials never showed up in my wallet after opening several packs. I've closed and restarted the game several times (even tried restarting my ps5) and tried waiting a whole day to see if there was a delay. Nothing. Please help!

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @AshtheRuler 


    As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting.

    If you run into any further issues please create a new thread so that we can begin tracking accordingly!

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