Community ManagerHey @videogamer126.
If you still haven't received any heirloom shards then I'm afraid your count might be off. Also, if you ever pulled an heirloom from a pack at some point that would reset the counter as well. One you hit 500 packs you'll get the shards automatically.
/Kent
Hey Kent, can someone at EA look up my account? I've counted like 5 times and even used a recently created pack calculator.
I swear im in the same boat as you. Before the heirloom shards, I have opened up roughly. 700 to 800 apex packs alone without the help of leveling up. I did the calculations and I never received the wraith knife I literally bought all the packs for. The shards have come out and I have tallied up how many apex packs I have opened and the number is around 1, 097... I would love the same help as this guy please
i am on ps4 and this happened to me as well . i opened about 504 apex packs still did not get the heirloom .293 i myself bought from the in game store and the rest i got from battle pass and from leveling up (i am level 430).my psn username in broken902unit i am requesting you to please check my problem.
I’m in the same boat as well I’m level 457 I’ve opened countless abs bought countless apex packs plus all the packs from battle passes I’ve opened roughly 900 packs and have yet to get an heirloom I have legendary skins for almost every gun and character what do I do?!
Hi i have reached level 500 still haven't received a heirloom yet i have opened and bought countless packs never got one heirloom shard.. I have played in total 7k games.. I would like to know why i haven't received any heirlooms whatsoever during the course of this game by buying packs and opening packs from leveling up.. My gamer tag is Smoke_42020_...hope to hear from you guys thanks in advance
* layer i opened Right * now 505 pack and i * my visa card for this * game and resaved NOTING how is gonna pay me back this money @EA
@EA_Kent
I’ve open over 500 packs I counted multiple times my heirloom shards and it’s really upsetting that I spent so much on your game and was supposed to guaranteed heirloom shards after put a lot of money into Apex Legends so can someone please please please check my account Fresh_E_504 on PS4 thank you so much
ps: I’m also a wraith main and I know that’s not information needed just wanted to say it
do you own any heirlooms at all, just asking because if you've opened 500 packs but bought through events and get the heirloom that way the counter re-sets itself.
Ayo I know this is a bit awkward but can u just give me heirloom shard or the wraith heirloom I like it so much I even bought a irl version my name in game is YhePhocusxx00 pls pls pls
I also have this bug as well and opened a case with no response
https://answers.ea.com/t5/Bug-Reports/Missing-heirloom-after-opened-500-packs/m-p/10061214#M50447
