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XF24-Twitch's avatar
5 years ago

PC/Computer Restarts when i launch via Steam

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Ryzen 5 5600x
Enter RAM memory size in GB 3.6GBS (3600mhz) (2x8GB)
What is your gamertag/PSN ID/EA Account name? 5foot4isShort
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. enter the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. launching the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My entire PC restarts
What should be happening instead? The game launches normally and i should be able to play
Steps: How can we find the bug ourselves? Not sure. Nothing particular about my computer. Newish, bios should be updated, drivers fine.

PC Restarts every time i launch the game via Steam

When the game was added to steam, i got the game and had a few download issues i resolved by uninstalling and redownloading. 30 minutes later, the games done download, i open it and the "respawn" loading screen gets displayed, right around this point my PC is restarted for an unknown reason. Does anybody know a fix.

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @XF24-Twitch

    When you've got the chance would you mind sharing a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

    Thanks!

    /Kent

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