Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? plindy11
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Immediately after a game, once returned to the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. About to join a new lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 15/02/2023
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I win or get second as Bronze I in a ranked trios lobby. I should have received about 500 RP, instead it tells me I'm using 100 points of Tier Demotion Protection and gives me +0 RP. It has happened at least 4 times to me, but only have photos from one instance. I "created a case" with EA help and attached the photo, but it said the case was closed before I received a response or any help.
What should be happening instead? I should have received about 500 RP (about 1,000 over multiple times) and leveled up through Silver
Steps: How can we find the bug ourselves? Play a ranked lobby and win and see if you get the proper RP. Or just look at my photo.
https://photos.google.com/photo/AF1QipOHInggQQVvnX4G-4UI9L1gSTTyw4B7SLWyq7w
