Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? MrsAustin27
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Every single legend
Which Legends were your squad mates using (if applicable)? Pathfinder and Valk
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was choosing a character, all my stuff is gone. Skins, quotes, everything
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 04052021 20:12 CST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have no access to the legends, all of my stuff for all my legends is gone. No trackers, no skins, nothing. Even for my weapons.
What should be happening instead? I should have everything I’ve unlocked from season 4 all the way to present game. I’ve spent money and time on this game and this bug is ruining the game
Steps: How can we find the bug ourselves? Search through all the comments and look through all the names to find and fix all these issues. This issue is one that will end the game for me, it put me in tears, the time and effort I provide for this game.
not applicable
Community Manager
