Forum Discussion

Re: Apex coins not added into my account

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? o Markie Mark x
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Buying apex coins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying apex coins
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? N/a
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When buying apex coins I am charged buy I never receive them.
What should be happening instead? Should receive apex coins
Steps: How can we find the bug ourselves? I can provide a video of a transaction on my xbox to prove I don't receive coins, but will have to spend another $10 to do so.

Now for the past four times I have bought Apex coins I have had to contact support in order to get them to actually give me the coins. I was unable to receive the coins the fourth time and had to ask Microsoft for a refund because I was denied something I already paid for. Before I buy any more coins I would like this to be addressed or fixed. If anything is required help I will provide it. In order to provide a video I will need to spend more money on something I do not receive. Please take that in mind. Thank you for your help!

No RepliesBe the first to reply

About Apex Legends Bug Reports - Archive

23,015 PostsLatest Activity: 6 months ago